Items Disappearing from calendar

Items Disappearing from calendar

We are using ZoHo Calendar in our business for scheduling clients and every once in a while after we have added an appointment we come back to find out that the appointment has disappeared from the calendar.

We have it set up so that the scheduling is being done on one calendar that is shared across multiple users. Currently I can log in as the company user (HarmonyCenter) and see the appointment, but if I log in as my own personal user the appointment is not there.

This does not happen all the time so I know it is not a settings issue. I am concerned because this could lead to us double booking an appointment and creating a customer service problem.

Thank you.
Lance








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