Lead not generated on form submission

Lead not generated on form submission

We just launched our site and changed from the staging environment to live, and now form submissions are no longer generating leads.  I have tried everything listed on this similar help topic without success.  https://help.zoho.com/portal/en/kb/crm/faqs/sales-force-automation/lead-management/articles/why-are-leads-captured-through-web-forms-not-visible-under-leads-tab

When I go to the Reports section, the submissions show up here correctly, and the user gets confirmation when they click submit.  https://forms.zoho.com/username-here/home#myreportsAll

The fields are mapped correctly and nothing else has changed.

I'm simply putting the iframe code into a modal popup and it's been working fine for months on our staging environment.  I can't see anywhere in Zoho or within the iframe code where a hard link to our staging environment is specified but please advise where I can check for this.  Also note that test submissions from our staging site are now having the same problem, so I don't think it's a hard coded link causing the problem (not within Zoho anyway).


      • Sticky Posts

      • Take control with geofencing: Manage form access based on location

        Hello form builders! Location-based data is not just about knowing where your users are—it's about making better decisions. With Zoho Forms, you can now collect your respondents' coordinates and define virtual boundaries, limiting form submissions to

      • Introducing Card Forms!

        Hello form builders, Zoho Forms is now introducing an elegant, free-flowing fluid design of Card forms that will give your forms a visually appealing look, while avoiding any visual clutter for users who are attempting to answer multiple questions at

      • Important update in Zoho Forms: Enhancements for improved email deliverability

        Hello, form builders! We would like to inform you about some changes we're making in Zoho Forms to ensure the deliverability of your outbound emails. Changes to Gmail policies Gmail has updated its DMARC policy which quarantines emails sent with gmail.com

      • Form language translation in Zoho Forms

        Hello everyone, Any business needs to satisfy its customers to gain favorable results, and it's not always easy. Various factors, like culture, education, and economics, can influence how they react to your products and services. When you're looking to

      • Enhancing user experience with Audio/Video Upload in Zoho Forms

        Hello form builders! Today, interactive forms are an integral part of websites and applications. While text-based inputs serve a variety of purposes, audio and video uploads can open up a world of possibilities for businesses. Imagine you are a talent