Zoho Desk and Zoho Workplace integration

Zoho Desk and Zoho Workplace integration

Hello customers!

Zoho Desk and Zoho Workplace are coming together for a webinar on 14th May, 2024.

Zoho Workplace is a suite of productivity apps for email, chat, docs, calls, and more at one single place. Zoho Desk is closely integrated with a few tools from the suite to help customer service teams work more efficiently through this collaboration.

Join us for the webinar to learn more about how you can leverage the power of Zoho mail, Cliq, and Zoho Workdrive, which are part of Zoho Workplace, for your customer service operations using Desk.

What to expect during the webinar?

- A brief introduction of Zoho Workplace

- A quick glance of Zoho Desk and its capabilities

- An introduction of the combined capabilities of Zoho Desk and Zoho Workplace

- Integration of Zoho Mail, Cliq, and Workdrive with  Zoho Desk - a deep dive

- Demo 

- A dedicated Q&A session with product experts


There are two sessions scheduled. Please register at your convenience.

Session 1

Date: 14th May, 2024

Time: 4:00PM IST

Register 

Session 2

Date: 14th May, 2024

Time: 11:00 AM PST

Register

 



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