Multiple chats going direct to missed
Hello Zoho Community.
In the lasy 3 or 4 months I've been trying to solve something that it seems to be impossible.
A lot of chats that my end-users opens are going directly to missed or popping into as notifications and suddenly disappearing even if my operators are online.
I sincerely do not know what else I could do to solve it. I've tried SalesIQ app and its very glitched, tried enabling all popups / notifications on my browser and yet this keeps occuring.
Did someone else faced something like this? What is the solution for it? Everytime I open a new chat with Zoho support team they tell me that its my browser config or my agents that do not act correctly.
Please, someone help me on this,
Regards,
Rodrigo
In the lasy 3 or 4 months I've been trying to solve something that it seems to be impossible.
A lot of chats that my end-users opens are going directly to missed or popping into as notifications and suddenly disappearing even if my operators are online.
I sincerely do not know what else I could do to solve it. I've tried SalesIQ app and its very glitched, tried enabling all popups / notifications on my browser and yet this keeps occuring.
Did someone else faced something like this? What is the solution for it? Everytime I open a new chat with Zoho support team they tell me that its my browser config or my agents that do not act correctly.
Please, someone help me on this,
Regards,
Rodrigo
Topic Participants
rodrigomoro
Naveen Chandar
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