Need Help with Journey in Zoho Marketing Automation

Need Help with Journey in Zoho Marketing Automation

Hello everyone,

I’m new to Zoho Marketing Automation and am trying to build a journey that triggers based on the contract end date of customers. My goal is to send them an email with an ebook one day before their contract ends.

To achieve this, I used the date-based trigger and added a "Send Email" process, scheduling the email to be sent one day before the contract end date. However, after activating the journey, I’ve encountered two issues:

  1. The arrow connecting the trigger to the process flips direction every time I activate the journey.
  2. No emails have been sent to my selected list. I’ve verified the list and the contract end dates, and everything seems correct, but no emails have been delivered.

You can find a screenshot of the journey I created attached here.



Could you please help me resolve these issues?

Thank you in advance for your assistance!


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