New Features rolled out on Dec 23, 2022

New Features rolled out on Dec 23, 2022

Advanced Analytics for Freshdesk



We're happy to release the Advanced Analytics connector for Freshdesk. This helps you monitor and improve your help desk productivity. It enables you to gain a complete view about the ticket trends and keep track of key metrics like ticket volume and distribution, response time, resolution time and customer satisfaction rate.


This connector comes with more than  60+ IT & help desk domain specific reports and dashboards  to help you get started with your analysis.


Invoke Ask Zia from Workspace Search



You can now invoke Ask Zia from the Workspace Search field. This allows you to access Ask Zia easily.


Enhancements for Geo Visualization

Geo Visualization now supports the following data types.

  • Identifies Alpha Codes as Geo Data  - Identifies the Alpha 2 and Alpha 3 Codes for Country (US and USA as United States of America) and State (NY as New York)  as Geo data.  


Enhancements for Tabular View



Tabular View has been enhanced with the following features.

Format Tabular View as Table

We've enhanced the Tabular View appearance by formatting it as a table. From now, Tabular View will display only rows and columns with data and remove the empty grid cells outside the report.

Support for Relative Period in User Filter

Date based User Filter in Tabular View now supports filtering by Relative period.

Click here to learn more on Tabular View.

Organization Settings Page Revamped



We've revamped the user interface of all the Organization Settings page like Organization Details, Manage Users, Feature Control, etc. We've also categorized the settings to improve the user experience.





      • Sticky Posts

      • Announcing Zoho Analytics 6.0 Beta!

        We are delighted to open up the next major version, Zoho Analytics 6.0 Beta! The new version comes packed with a wide range of functionalities for all persona, namely business users, data analysts, data engineers, and data scientists. Zoho Analytics team

      • What's New in Zoho Analytics - August 2024

        Hello Users! We are back with the latest updates and enhancements made to Zoho Analytics. Keep reading to learn more about them. Connect to the data hosted in the cloud without allow-listing the IP addresses Utilize Zoho Databridge to connect to the data

      • We are coming to your city! Zoho Analytics Community Meetup

        Hello, business leaders and data enthusiasts! We are delighted to announce that registrations are now open for the ZUG meetups, and we can't wait for you to be a part of them. Our in-house analytics experts are geared up to lead discussions on constructing

      • Zoho Analytics: 2021 Look Back

        As we start a new year in 2022, here's some of our top moments from 2021. Zoho Analytics in 2021

      • [Customer Talk] PREMO Group's Analyst Interview at Zoho Day 2022

        Premo Group, a 50 year old Spanish Manufacturing Company, has been our long-standing customer with #ZohoAnalytics. They've been using our platform for their end-to-end, unified business analytics solution.  Hear more from Claudio Cabeza, Director at PREMO