"Off line mode" made to scare clients away?
Hi there,
I need to comment on the behaviour of the livechat when no agents are online.
Currently a pretty ugly dark grey color is applied to both the float chat as well as the chat button.
I do not want to go into a long explanation here, just i want to say the following.
"The point of the livechat (and the crm and many of Zohos other platforms) is to pick up leads/ contacts in order for us to convert these leads/contacts into profitable business"
So - why make the off-line part of the chat so ugly, that no one will ever click it?
The approach you have in "offline" mode is wrong, because the point is not to show all visitors that agents are offline (and you do this very nicely with the ugly grey color").
The correct approach to offline mode is: Lets try to make visitors ask their questions via the off line chat, since no agents are online... In that way we will still pick up the lead/ contact...
Bottomline here is: You have to make the offline appearance of the online chat more appealing. An easy suggestion would be this: Just leave it. Do not apply your ugly grey color......
/Bo Thygesen
I need to comment on the behaviour of the livechat when no agents are online.
Currently a pretty ugly dark grey color is applied to both the float chat as well as the chat button.
I do not want to go into a long explanation here, just i want to say the following.
"The point of the livechat (and the crm and many of Zohos other platforms) is to pick up leads/ contacts in order for us to convert these leads/contacts into profitable business"
So - why make the off-line part of the chat so ugly, that no one will ever click it?
The approach you have in "offline" mode is wrong, because the point is not to show all visitors that agents are offline (and you do this very nicely with the ugly grey color").
The correct approach to offline mode is: Lets try to make visitors ask their questions via the off line chat, since no agents are online... In that way we will still pick up the lead/ contact...
Bottomline here is: You have to make the offline appearance of the online chat more appealing. An easy suggestion would be this: Just leave it. Do not apply your ugly grey color......
/Bo Thygesen