PhoneBridge Bug

PhoneBridge Bug

There doesn't seem to be a PhoneBridge forum, so I'm leaving this here, hoping this can get to the right folks within Zoho.

We use a VoIP provider that integrates with Zoho via PhoneBridge. Love it. It's so great when customers call to have everything available right in front of us.

There is a persistent bug, though. When a customer calls, if the operator who is answering the question lets his or her computer go to sleep during the call, the little PhoneBridge doesn't register when the call actually ends. It stays persistent until all Zoho windows are closed and restarted.

This is problem for us (and others in our situation), because most of our calls are technical service that isn't just sitting in a phone bank. Our folks will often need to get up, go out to the shop, and do other things away from their computer while on the phone with the customer. When this happens on a more involved call, their computer goes to sleep, and the whole PhoneBridge session is screwed up.

It would be great if there were a way to prevent this from happening.


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