please unblock my account for mailbox size--I purchased a subscription
I am not receiving new emails and I can not send emails.
And I get this bright red message when logging in:
which then says:
And yet it still will not unblock me. It's been about 12 hours since I have had the subscription.
And I get this bright red message when logging in:
The "click here" goes to https://mail.zoho.com/UnblockMeYour Incoming has been blocked and the emails will not be fetched in your Zoho account and POP Accounts Click here to get unblocked.
which then says:
when I type in the captcha it then saysYour account john.v.kumpf "aht" zoho.com has been temporarily blocked.
Block Type : Mail Outgoing blocked.
Reason : Mailbox size exceeds limit
But, I have purchased a subscription, so now I have 30GB meaning I have 83% free, far more than the 5% free I am supposed to have.Account Block InformationTo unblock , ensure atleast 5% free space of your total mailbox size exists after email deletion.
And yet it still will not unblock me. It's been about 12 hours since I have had the subscription.
Topic Participants
john v. kumpf
Vivek Velayudhan
Dang
Arun Kumar (Zoho Mail Support)
Sales
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