Portal and Main environment blueprint stages not aligning
Hi,
We have a customer and order system using a portal account for our sales rep's to be submitting orders and customers. We've recently implemented the blueprint feature on the orders as order status management, we're finding that there is a delay in the updates to the blueprint status of orders between the main environment and the portal environment. We have reps with android tablets submitting the orders and then the users on the main environment side processing them and advancing through the blueprint stages, on the report we have to show the status of the orders the report won't match between the portal side and the main side. Has anybody ever experienced this? It's creating a lot of confusion for us when processing the orders.
Thanks, Jake