Power of Automation - Automate the creation of tickets in Zoho Desk when an issue in created in Zoho Projects

Power of Automation - Automate the creation of tickets in Zoho Desk when an issue in created in Zoho Projects

A custom function is a software code that can be used to automate a process and this allows you to automate a notification, call a webhook, or perform logic immediately after a workflow rule is triggered. This feature helps to automate complex tasks and calculations.


This will help in integrating Zoho Projects with other Zoho Apps & third party applications. 


Let us take the below User Requirement - 


Customer would like to create a ticket in Zoho Desk when an issue is created in Zoho Projects


The code below will help you to achieve the above requirement. 


Note:: Please refer this post to access custom function feature within Zoho Projects. 


// TODO: Please create a connection for the Zoho Projects service with the scopes "Desk.tickets.ALL". Replace 'connection' with the connection name. Click this link below to learn how to create the connection.

// Link - https://help.zoho.com/portal/en/kb/projects/integration/connections/articles/connections-23-5-2022#How_to_establish_a_Connection


recordValue = {"subject":"Create ticket","departmentId":"********","contactId":"*******"};

response = zoho.desk.create("OrgId","tickets",recordValue,"connection");


Creating custom functions in Zoho Projects is straightforward and well-documented. Zoho provides a range of built-in functions that you can use as a starting point, and you can also easily define your own functions using Zoho's scripting language, Deluge. Give it a try and see how it can save your time and boost your productivity!

 

Watch this space for more such custom function codes. 




      • Sticky Posts

      • Set Task Dependencies for Improved Project Management

        Task dependencies refers to the relationship between tasks, where the start or finish of one task relies on the start or finish of another. These dependencies are crucial for the successful completion of a project, as they help to ensure that all tasks

      • Project Billing with the Staff Hours Method in Zoho Projects

        The Staff Hours Billing Method in Zoho Projects allows you to bill your clients based on the actual time spent by each team member on a project, at the rate set for each user. This is useful for projects where different skill sets are needed and service

      • Manage Documents with SharePoint Extension in Zoho Projects

        SharePoint is a digital platform to store and manage your documents. Multiple users can work on the same document simultaneously, which enhances your team's productivity. By installing the extension in Zoho Projects, users can access the documents seamlessly

      • Share Captured Content as Work Items with Zoho Annotator for Zoho Projects

        Zoho Annotator is a free browser extension to annotate web pages and images. The extension allows users to: capture, annotate, and share visual content within Zoho Projects. create tasks, issues, or statuses with annotated images or videos as attachments

      • Auto-update the Successor Task Status.

        Hello folks! We have come up with a new use case for custom function to help you automate the workflow of your tasks. Users can write their own Custom Functions using deluge and call them from a workflow. Consider a scenario where the status of the successor