Relate a Connect Task to a Desk Ticket (Integration between Connect and Desk)
Would like to be able to lookup and relate a task in Connect to a Desk Ticket. We want to reduce the locations where our developers have to visit to keep notes on a issue or task. (We only use Project/Bugs) for large projects..but for Break/Fix we use Connect to track open tasks.
Also, we would like the Desk Ticket to be related to the Connect task so Customer Support agent can see what is going in the process of resolving the issue/task.
Topic Participants
JBMILAN
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How to Add Users to your Organization in ZohoMail?
A better clarity so you can create other users to start using Zoho Mail. You can directly Add Users from the Control Panel to your Organization. You can invite users with the existing email address. If the person (user) already uses ZohoCRM, then you can import users from Zoho CRM. You can also import them using a .csv file. (if you are planning to add them in Bulk) In this topic, We will be discussing on how to Add and Invite users only. The Import options are self explanatory. ____________________________________________________________________________________________________________