Report Idea: Ticket Assignment Metrics
Hello,
We are in need of a way to build a report in the manner it is explained below.
Report details in English words: We want to know how many tickets each person is taking from the unassigned queue and assigning (to anyone) and then we want additional detail (if possible) that shows for the tickets that any particular agent takes from unassigned to assigned, how many do they assign to themselves versus assign to someone else.
- Count by Agent of how many tickets they completed the first-assignment (going from Unassigned to Assigned)
- For the tickets above, by Agent, how many tickets were assigned to themselves versus the rest of the team
Topic Participants
Mishon Dutt
Sticky Posts
How to Add Users to your Organization in ZohoMail?
A better clarity so you can create other users to start using Zoho Mail. You can directly Add Users from the Control Panel to your Organization. You can invite users with the existing email address. If the person (user) already uses ZohoCRM, then you can import users from Zoho CRM. You can also import them using a .csv file. (if you are planning to add them in Bulk) In this topic, We will be discussing on how to Add and Invite users only. The Import options are self explanatory. ____________________________________________________________________________________________________________