Round Robin
I want incoming chats to pop up in a round robin fashion for all available agents. This seems like a pretty basic request.
Under Settings>Automation there is an option to assign one by one but SalesIQ chat was unable to explain exactly what this did.
How do others handle disbursing incoming chats in an equatable manner?
Under Settings>Automation there is an option to assign one by one but SalesIQ chat was unable to explain exactly what this did.
How do others handle disbursing incoming chats in an equatable manner?