SaaS / Stage / Issues / Horror
I have been trying to use the new SaaS platform, and it is fair to say, a lot of effort for zero business benefits - so far. I tried to raise these issues through online support, but it keeps responding there is an issue... they are right, quite a few. Rather than wait for online support to work, I have posted here... I need to take comfort from the community as my already grey hair....
The are:
- on pricing i cannot say it is an annual plan, only provide an annual discount
- on pricing the text box does not allow multiple concurrent capitals such as XXX, it would be changed to Xxx
- If you delete your solution it deletes the pricing plan, so moving apps from your normal creator account to the SaaS platform can only be done once without recreation of plans
- When you create a Stage Account, it ignores the profile and always sets it up as Admin.. So if you wanted a prospective client to look at the system, he/she would see everything
- Alert messaging formatting does not work. It ignores any formatting HTML such as <b>
- it does not appear that openurl now works
and this is after one hour of testing
In its present state I really cannot see much value in the SaaS offering. It offers me nothing but added complexity. In summary:
- No mobile
- No App to App integration, so no ability to use a common support application or indeed common debugging
- In built solution debugging is uselesss as I can no longer access the debug file
- No Sysadmin
- Delays between Stage and Production - it is like the 1980's going to the IT department...
- No ability to troubleshoot on clients system
- No Audit, not sure about backup yet
- No Portal and any easy mechanisms for Clients to add users
- Only offered in US Data Centre and all of the privacy issues that causes
My beloved Zoho Team, please please please, let us stick with the old, loved model...
John