SalesIQ JS encounters error & Chat Float does not display
SalesIQ was working perfectly 12 hours ago, but when i tested again today I noticed the floating "start Chat" button was not displaying, nor was the chat window.
Troubleshooting:
1) I tried replacing all code in the footer (above </body> tag) for SalesIQ tracking and SalesIQ Chat
2) I moved all SalesIQ tracking and chat JS code to the header
Neither of the above options produced any change.
On further investigation via CHrome Dev Tools I noticed that htere is a JS API error happening when calling the SalesIQ Tracking.js....
NOTE: Embeded Chat button does display
Troubleshooting:
1) I tried replacing all code in the footer (above </body> tag) for SalesIQ tracking and SalesIQ Chat
2) I moved all SalesIQ tracking and chat JS code to the header
Neither of the above options produced any change.
On further investigation via CHrome Dev Tools I noticed that htere is a JS API error happening when calling the SalesIQ Tracking.js....
Uncaught SyntaxError: Unexpected token aFloat.handlePostMessage @ js.zohostatic.com/salesiq/V71_https/js/track.js:1
At this point the outage looks like a Zoho side issue. Is there an ETA on resolution?
NOTE: Embeded Chat button does display