Sending and Tracking Text Mesages to Contacts/Leads

Sending and Tracking Text Mesages to Contacts/Leads

Now, in 2017, I am quite surprised that Zoho CRM has almost NO support for SMS/Text messages.  The only feature I found is that one can send Text message to Contacts or Leads via the Mobile app.  And, that is it.

There is no support to track text messages or to associate incoming text messages to/from contacts or leads.  It could easily be part of Activities, but it is Not available.

Do other customers of Zoho not send text messages in today's world to their contacts or leads, and get replies back?

Can a Zoho staff member update if such a feature is in planning or development stage?  It is sorely needed.


Satwinder



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