Setting Up Email Parser in Zoho Desk to Automate Ticket Assignment Based on Ticket# or PO#

Setting Up Email Parser in Zoho Desk to Automate Ticket Assignment Based on Ticket# or PO#

I need assistance with setting up an email parser in Zoho Desk. My goal is to automatically assign incoming emails to existing tickets by searching for either the ticket number (Ticket#) or purchase order number (PO#) in the email subject or body. If neither of these identifiers is found, I want the parser to create a new ticket.

Has anyone configured something similar in Zoho Desk? If so, could you please share the steps or rules you used to set this up? Any guidance or best practices would be greatly appreciated.

Thank you in advance!



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