Sharing chat transcripts between agents
Hi,
When an agent uses the search function of Zoho Livedesk, the agent will only see search results (chat transcripts etc) from chats within departments where this particular agent is active.
Would it be possible to apply an option, so that agents are also available to see transcripts and results from chat departments where the agent is NOT active?
Example: My Finnish speaking staff is not active on the English chat department. But sometimes the Finnish speaking clients uses the English chat.
It would be quite useful if the Finnish staff could also see and access these chat transcripts...
Kind regards,
Bo Thygesen
When an agent uses the search function of Zoho Livedesk, the agent will only see search results (chat transcripts etc) from chats within departments where this particular agent is active.
Would it be possible to apply an option, so that agents are also available to see transcripts and results from chat departments where the agent is NOT active?
Example: My Finnish speaking staff is not active on the English chat department. But sometimes the Finnish speaking clients uses the English chat.
It would be quite useful if the Finnish staff could also see and access these chat transcripts...
Kind regards,
Bo Thygesen