Some recipients aren't receiving emails from our company
As the title suggests, some recipients aren't receiving emails from our company. This has been going on for just over a week - apart from today's server issues; emails are sending okay and have the 'delivered' button but upon checking with the recipient, the email isn't landing in their inbox - this is several different email addresses form different organisations.
One organisation reported the emails had been received but were stuck in quarantine. This has never happened before. I've updated a TXT record with SPF record and all is pointing the right way but i'm wondering if this is a spam issue? or encryption issue? could it be to do with a link in a new email signature that i've seen reported as an issue before?
I'm unable to take this any further - some recipients are receiving the emails and some aren't. Some emails are being received and some aren't yet nothing is stuck in our quarantine.
Does anyone have any ideas? To recap - This might be a spam filtering issue but I don't know what is making our emails dodgy. Might be to do with a link in the email signature? Would appreciate a reply from ZOHO.
Sticky Posts
Zoho Mail Server Details
Hello Zoho Mail Community, We hope you are doing great! Based on numerous user requests on facing errors while configuring Zoho Mail server settings for POP/ IMAP/ SMTP, we have created this post to help you with Zoho Mail server settings configuration.
Open PGP integration with Zoho Mail is now here!
Hello Community, We're in much delight to announce that the long awaited integration of Open PGP with Zoho Mail is now released to users in US, EU, AU and IN DCs. With this integration. you can now send out encrypted and digitally signed emails which
Free Webinar Alert! Transform your digital work experience with Zoho Workplace and Zoho Sign
Hello Community!!! We're excited to announce the free webinar on Transforming your digital work experience with Zoho Workplace apps and Zoho Sign integration! Join us for the webinar! Click here, to register!
Announcing ZUG Australia & New Zealand Meet-ups - Meet, Talk, and Learn from Workplace Experts!
Hello Everyone! Our Workplace experts are visiting the top cities in Australia & New Zealand to meet you all in person and help you boost the productivity of your organisation. Come and meet us at one of the cities listed below - whichever is nearer to
Announcing ZUG New Zealand Meet-ups in Auckland, Wellington & Brisbane - Meet, Talk, and Learn from Workplace Experts!
Hello Everyone! Our Workplace experts are visiting the top cities in New Zealand to meet you all in person and help you boost the productivity of your organisation. Come and meet us at Auckland, Wellington or Christchurch - whichever is nearer to you.