Streamline Communication with WhatsApp Interactive Templates

Streamline Communication with WhatsApp Interactive Templates



We are excited to introduce the latest enhancement to Zoho Recruit’s Instant Messaging: WhatsApp Interactive Templates! This is designed to enhance your candidate engagement by making your communication more interactive and efficient. Here’s a breakdown of what you need to know about these templates and how they can benefit your recruitment process.

What are WhatsApp Interactive Templates? 

WhatsApp Interactive Templates are pre-approved message formats that you can send to candidates via the WhatsApp Business API. These templates are interactive, allowing candidates to engage with your messages more effectively. Before using these templates, ensure you have applied for the WhatsApp Business API and activated your business phone number.

Types of WhatsApp Interactive Templates 

Zoho Recruit offers two main types of interactive templates to suit different communication needs:


 1. CallToAction (CTA) Templates 

➤ Purpose: Encourage candidates to take specific actions, such as calling you or visiting a webpage.➤ Use Case: Perfect for guiding candidates through the recruitment process and encouraging them to participate actively.

 2. Quick Reply Templates 

➤ Purpose: Provide candidates with preset response options for quick and easy interaction.➤ Use Case: Ideal for gathering brief responses, confirming availability, or conducting simple surveys. 

Pain Points and Solutions 

Implementing WhatsApp Interactive Templates can address several common pain points in the recruitment process:

1. Delayed Responses from Candidates:

Pain Point: Waiting for candidates to respond to emails or calls can slow down the recruitment process.
Solution: Quick Reply Templates provide candidates with easy, preset options to respond promptly, speeding up communication.

2. Low Engagement Rates:

Pain Point: Candidates might not engage with lengthy or complex messages.
Solution: CTA Templates encourage specific actions, making it easier for candidates to follow through with instructions, improving engagement.

3. Inconsistent Communication:

Pain Point: Maintaining consistent communication with multiple candidates can be challenging.
Solution: Interactive templates ensure standardized messaging, providing a uniform experience for all candidates.

4. Manual Followups:

Pain Point: Manually following up with candidates is time-consuming and prone to oversight.
Solution: Automated interactive messages allow for efficient followups, ensuring no candidate is overlooked.  

How to Create Interactive Templates 

Creating WhatsApp Interactive Templates in Zoho Recruit is a simple process. Here’s how you can do it:
  1. Navigate to Setup:
    1. Go to Setup > Telephony > Instant Messaging > Approved Templates.

  2. Create a New Template:
    1. Click on +Approved Template to start creating a new template.
  3. Fill in the Details:
    1. Module: Select the appropriate module the template will be used for.
    2. Template Category: Choose between 'Utility' for job updates and hiring alerts or 'Marketing' for promotional offers and product announcements.
    3. Language: Specify the language of the template.
    4. Title (Mandatory): Provide a descriptive name for the template.
    5. Header (Mandatory): Choose between 'Text' or 'Media' for the header format. Customize it with relevant details like job titles or campaign information.
    6. Message Body (Mandatory): Craft the main message body, ensuring it aligns with your organization’s tone and branding guidelines. Use the " " symbol to insert merge fields if needed.
    7. Add Interactive Elements: Include CTA buttons or Quick Reply options to enhance interactivity.
    8. Response Options: Provide clear and concise response options for candidates.

  4. Save the Template:
    1. Click Save to finalize your template.

Using Interactive Templates 

Once your templates are ready, sending them to candidates is straightforward:
  1. Select a Candidate:
    1. Go to the Candidates module and choose the candidate you want to send an interactive message to.
  2. Choose a Template:
    1. Click on the WhatsApp icon to access the Messages module.

    2. Select Choose Template and pick the desired interactive template from the list.

  3. Send the Message:
    1. Click Send to deliver the interactive template to the selected candidate via WhatsApp. 


By following these steps, you can efficiently send interactive message templates with CTA or Quick Reply options, making your communication with candidates more engaging and responsive.

The WhatsApp Interactive Templates in Zoho Recruit are designed to make your candidate communication more dynamic and efficient. Whether you need candidates to take specific actions or provide quick responses, these templates will enhance your recruitment process.

For more information on WhatsApp Interactive Templates, please refer to our help documentation.
Questions? Suggestions? Feel free to leave a comment below or reach out to our support team at support@zohorecruit.com.

Best Regards,
Team Zoho Recruit


      • Sticky Posts

      • Zoho Recruit Community Meet-up - India (Venues Finalised)

        Zoho Recruit Community Meet-up - India (Venues Finalised) Namaste, India. 🙏🏼 The Zoho Recruit team is hitting the road—and we're absolutely excited behind the scenes. Join us for the Zoho Recruit India Meet-up 2026, a morning designed to make your recruiting

      • Zoho Recruit Community Meetup - London 🇬🇧 (Venue Finalised)

        Hello Recruiters! We’re excited to announce that the Zoho Recruit team is coming to the UK for an in-person Zoho User Group (ZUG) Meetup in London! This is your chance to connect with fellow Zoho users, learn from experts, and walk away with actionable

      • An update to improve email delivery | Email Authentication & Relay

        Update Rollout Latest Update: Enterprise users (8th July, 2025) This update is now live for Enterprise plan users in all regions. This includes People Plus, but not Zoho One, which will be covered in an upcoming update. Professional users (31st May 2025)

      • Zoho Recruit User Group Meet-up | INDIA 2025 (Venue Finalised)

        Hello Zoho Recruit users from India, We’re pleased and excited to announce our 2025 edition of Zoho user group meet-up in India in five cities! In this meet-up, our team of experts will help you understand the intricate nuances to use Zoho Recruit better,

      • Zoho Recruit is coming to the UK | Zoho Community Learning Series

        Customers from the United Kingdom, Exciting news: We will be in London for the Zoho Recruit user meet up. Our team will help you better understand the intricate nuances of Zoho Recruit to help you hire faster, inform about new and upcoming features, and

        • Recent Topics

        • Zoho Zoom extension for CRM

          When meetings are booked through Zoho using the Zoom extension, the Zoom link in the invite is a host start link that contains an expiring ZAK token. The invite should instead use a standard attendee join link or a non-expiring host link - why is this

        • Darshan Hiranandani : How many participants can join a Zoho Meeting at once?

          Hi everyone, I'm Darshan Hiranandani, trying to find out the maximum number of participants that can join a Zoho Meeting at once. Has anyone here used Zoho Meeting for larger groups and can share their experience or knowledge about the participant limit?

        • Setting GC session variable programatically in a website

          Hi! Is there a way now to programatically set session variables from a website for a Guided Conversations? The current available methods are dependent on react-native.

        • Stereo audio

          L.S. Is stereo audio supported in Zoho Meetings? I would like to conduct music lessons with Meetings, but the audio needs to be good (if not great!) and stereo, and not too much compressed and such.

        • Usar o Inventory ou módulo customizado no CRM para Gestão de Estoque ?

          Minha maior dor hoje em usar o zoho é a gestão do meu estoque. Sou uma empresa de varejo e essa gestão é fundamental pra mim. Obviamente preciso que esse estoque seja visível no CRM, Inicialmente fiz através de módulos personalizados no próprio Zoho CRM,

        • Is Zoho Sites still actively being developed?

          Hello, Is Zoho Sites still actively being developed as part of the Zoho ecosystem? I noticed that the What's New page (https://www.zoho.com/sites/whats-new.html) does not show any updates since Q1 2025. We were considering migrating our website from Squarespace

        • Zia should track how customer relationships evolve over time

          Here's a feature idea that I've been thinking about The Problem Zia is great at analyzing individual interactions email sentiment, call transcription, best time to contact. But here's what it can't do: tell you how a relationship has evolved over time.

        • Zoho Surveys

          Dear Zoho Support Team, I hope this message finds you well. I am writing to inquire about the availability and documentation for the Zoho Survey API. Background: I am currently working on a project that requires programmatic access to survey data and

        • Zoho FSM API Delete Record

          Hi FSM Team, It would be great if you could delete a record via API. Thank you,

        • Duplicate Leads Concerns with Round Robin and Lead Approval Process

          It is great to have the Duplicate Lead Approval Process, there are a few issues with the process that I would greatly appreciate taken consideration in enhancing. It appears that A Lead comes in Lead owner assigned by the Round Robin Check for Duplicate,

        • Cliq iOS can't see shared screen

          Hello, I had this morning a video call with a colleague. She is using Cliq Desktop MacOS and wanted to share her screen with me. I'm on iPad. I noticed, while she shared her screen, I could only see her video, but not the shared screen... Does Cliq iOS is able to display shared screen, or is it somewhere else to be found ? Regards

        • Incoming email replies not automatically associating with Deals/Opportunities - Is this possible in Zoho CRM?

          Hello Zoho Community, I'm running a travel agency (B2B and B2C) and we've been struggling with what seems like a basic functionality that we cannot get to work properly. Our use case: We send emails to suppliers (hotels, transportation companies) and

        • Writing SQL Queries - After Comma Auto Suggesting Column

          When writing SQL Queries, does anyone else get super annoyed that after you type a comma and try to return to a new line it is automatically suggest a new column, so hitting return just inputs this suggested column instead of going to a new line? Anyone

        • Desk API that can search Merged Tickets

          Is there any method that can still search a ticket that was already merged? zoho.desk.searchRecords - doesn't explicitly mention

        • Issue with "Send Email" from Quotes not loading Email Template data

          Hi everyone, I'm currently experiencing an issue when using the "Send Email" option from a Quote record in Zoho CRM. What’s happening: When I go to the Quotes module and select a record, then click Send Email, the attached file (Quote) correctly pulls

        • Suggestions for Improved Table Management and Dashboard Filter Controls in Zoho Analytics

          Dear Zoho Analytics Community, I hope you are doing well. I would like to share a few suggestions based on issues I am currently experiencing while working with visualizations and dashboards. Firstly, when I create a new visualization using the Sales-Order

        • Introducing Rollup summary in Zoho CRM

          ------------------------------------------Moderated on 5th July'23---------------------------------------------- Rollup summary is now available for all organizations in all the DCs. Hello All, We hope you're well! We're here with an exciting update that

        • Zoho Projects and CRM Integration in Analytics

          Hi Team, In Zoho CRM, I’ve integrated CRM with Zoho Projects and associated a project within the CRM. The integration is visible under the Deals module. However, I’m unable to find this data in Zoho Analytics. Does anyone know where this information is

        • All new Address Field in Zoho CRM: maintain structured and accurate address inputs

          Availability Update: 29 September 2025: It's currently available for all new sign-ups and for existing Zoho CRM orgs which are in the Professional edition exclusively for IN DC users. 2 March 2026: Available to users in all DCs except US and EU DC. 24

        • Cursor lands on disabled fields when tabbing through forms

          As of yesterday, form behavior has changed w/ regard to disabled fields. Previously when tabbing through a form the cursor would skip over disable fields (as would typically be desired). But now the cursor is landing on all disabled fields, in all of

        • Permission query

          we have two permission settings i.e 'user permission ' & 'portal user permission' and both have the same setting that we enable for our users, Now those who have access to user permission can see a button on the pivot table, "regenerate" but those who

        • Zoho Forms sheet prefil

          I've been using zoho sheet prefill for a week and it was working perfectly, as soon as i deleted the particular sheet and replaced it with another one no matter what I do it cant find the record and i get this message. Could you please assist me to resolve

        • "Create Deal" button should default to the currently selected layout/pipeline

          When viewing Deals in Kanban or List view with a specific layout and pipeline selected, clicking "Create Deal" should default to that same layout — not the profile's default layout. Currently it always opens the default layout regardless of context, requiring

        • Zoho mail admin panel not opening

        • Dynamic Questions in Zoho Forms

          Is it possible to add dynamic questions (like displaying a user’s name) in Zoho Forms? I know this is possible in surveys, but can we implement similar functionality in Zoho Forms?

        • How to add "All Open AND Overdue" back to the Home Page Task Component?

          Hi everyone, I’m looking for a way to restore the Tasks component dropdown list on the Zoho CRM Home Page. Since the recent update to the Task area in my Home Page Classic View, the dropdown options (e.g., My Next 7 Days + Overdue) are too restrictive

        • Canvas: is it possible to have a fixed header?

          Hello. Does Canvas provide the option to have a fixed header, similar to the standard view? It would also be interesting for other parts of the interface, like the header or sidebar of the tab section. Thanks!

        • Removing Related Modules Lookup Fields Assignment / Relationship

          Issue: When creating a related list, I accidently selected module itself creating a circle reference. See attached. Situation: I wish to relating a custom module called "Phone Calls" to Leads and Contacts. Outcome: 1) I either want to remove the this

        • Zoho LandingPage pricing update: Essentials plan is now fully free!

          Hello Everyone, We have updated the Zoho LandingPage pricing structure. The Essentials plan, previously priced at $9 per month for 1,000 visitors, is now fully free, and the visitor limit has been increased to 5,000. With this change, users can start

        • ZOHO.CRM.UI.Record.open not working properly

          I have a Zoho CRM Widget and in it I have a block where it will open the blocks Meeting like below block.addEventListener("click", () => { ZOHO.CRM.UI.Record.open({ Entity: "Events", RecordID: meeting.id }).catch(err => { console.error("Open record failed:",

        • Zoho Survey – Page Skip Logic Not Working

          Hi everyone, I'm experiencing an issue with the page skip logic in Zoho Survey. Last week, it was working fine, and I haven’t changed anything in the settings. However, today the skip logic is not working at all. I also tried testing it with different

        • Introducing a smarter, faster, and more flexible charting experience

          Hello Zoho Sheet users, We're delighted to share the latest news about a major update to charts in Zoho Sheet! The new version supports dynamic data ranges, granular styling options, faster loading, and other interesting enhancements that allow you to

        • Built-in Date Functions in Zoho Analytics Query Tables

          I have a doubt about whether Zoho Analytics Query Tables provide built-in functions for start date, end date, and the current month

        • Zoho Form URL displays incorrect name

          Hi, I have a form I created called "Design Request form". It displays this way everywhere I look. However, in the URL, it shows up as "DesignJobRequestFormFINAL011325PROOFV1B" and I'm not sure why. I can't find where to fix this. Does anyone have any

        • Introducing Radio Buttons and Numeric Range Sliders in Zoho CRM

          Release update: Currently out for CN, JP, AU and CA DCs (Free and standard editions). For other DCs, this will be released by mid-March. Hello everyone, We are pleased to share with you that Zoho CRM's Layout Editor now includes two new field formats—

        • Is there a way to update all the start and end dates of tasks of a project after a calendar change?

          Hi! Here's my situation. I've built a complete project planning. All its tasks have start dates and due dates. After completing the planning, I've realized that the project calendar was not the right one. So I changed the project calendar. I now have

        • Finding rhythm through poetry

          Poetry has long been a powerful form of expression, discovery, and reflection. For many, it is a way to pen down their thoughts and experiences. The "poetic license" allows writers to shape their words with rhythm and flow. This year, on World Poetry

        • Zoho Desk Ticket SLA Level

          Hello, we have 2 levels of SLA escalation for our Tickets. Is there a way to display on the ticket information the level of SLA escalation the ticket currently on? I am aware that we can see in the ticket history the level of escalation that has been

        • Allow Font Size 11 in Editors...

          That is basic functionality...

        • 【まだ間に合う！】Zoho ユーザー交流会 | AI活用・CRM・Analytics の事例を聞いて、ユーザー同士で交流しよう！

          ユーザーの皆さま、こんにちは。コミュニティチームの藤澤です。 3月27日(金)に東京、新橋で開催する「東京 Zoho ユーザー交流会 NEXUS」へのお申し込みがまだの方は、この機会にぜひお申し込みください！（参加無料） ーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーー イベントの詳細はこちらから▷▷ https://www.zohomeetups.com/tokyo2026vol1#/?affl=communityforumpost3 ーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーーー

        • Next Page