"Super Admin Login as Another User" for Zoho One

"Super Admin Login as Another User" for Zoho One

Dear Zoho One Team,

We would like to request that the "Super Admin Login as Another User" feature be extended to Zoho One, allowing Super Admins to access user accounts across all Zoho One applications.

We understand that this functionality is currently being developed for Zoho CRM (as referenced here), but we believe it would be highly beneficial if it were made available at the Zoho One level.

This would enable Super Admins to:
  • Troubleshoot user-specific issues across all Zoho applications.
  • Provide hands-on assistance without requiring users to share credentials.
  • Ensure compliance and proper configuration of user accounts.

By implementing this feature in Zoho One, Super Admins would have a centralized way to assist users within all Zoho apps under their organization.

Please let us know if this can be considered for future updates.

Thank you for your time and consideration.

Best regards,
Ram