Tip #7: Customize the appointment confirmation page

Tip #7: Customize the appointment confirmation page

A confirmation page plays a crucial role in creating the first impression, as that's where customers land when booking with you. It shows your brand identity, engages your audience, and drives more conversions. Yet, this section is often overlooked when establishing an online scheduling process. That's why Zoho Bookings makes it simple to create your own confirmation page.



After booking an appointment, the customer will see a confirmation page. This is the default confirmation page of Zoho Bookings.


 

If you'd like, you can redirect the customer to your website instead. You can also get the customer and appointment details through the URL and utilize it to enhance the user experience.

 

Redirecting to your webpage offers many advantages.

    ➤ Better branding: Gain better control over the page design and give the customer a more cohesive navigation experience.

    ➤ Cross-promotion: Promote other services and encourage the user sign up for your newsletter or promotional emails to improve revenue.

    ➤ Additional information: Show additional details than that of the existing confirmation page and customize according to your need.

Use case
Jacob is a financial advisor in Zylker Consultations. Whenever a customer books a Medical Insurance Planning session with him, he wants the customer to explore other services related to it (say, life insurance or car insurance). So, he sets the confirmation page so that it lands on his site's insurance page. This way, he attracts more business by offering special discounts for further bookings.

 

Please note that each service can have different confirmation pages.

 

To customize the confirmation page for a service 

  1. Navigate to Services > (Select the required service) > Service Preferences. 

  2. Under General, click the edit icon next to the option Booking Confirmation Page. 



  3. A pop-up appears. From the dropdown, select Show your own confirmation page.

  4. In the Enter page URL textbox, enter the url of your preferred confirmation webpage. 



Have a look at how to set a custom confirmation page and how it works




Get appointment details from the URL

The appointment details are included in the URL and can be used to show customer or service details on your website. This is useful if, for instance, you'd like to retrieve the customer's age range and show them relevant services.

To pass these appointment details to the URL, select the checkbox Pass booking details to confirmation page while adding the confirmation page.



Below is the list of parameters that are passed. 

Booking details

          1. booking_id=<value>

          2. workspace_uuid=<value>

          3. workspace_name=<value>

          4. assigned_to=<value> (staff or resource name)

          5. service_uuid=<value>

          6. service_name=<value>

          7. booking_start_time=<value> (represented in ISO 8061 format in customer timezone)

          8. booking_end_time=<value> (represented in ISO 8061 format in customer timezone)

          9. booking_cost=<value>

          10. booking_cost_paid=<value>

          11. booking_currency=<value>

 

Customer details


          12. customer_name=<value>

          13. customer_first_name =<value> (if applicable)

          14. customer_last_name=<value> (if applicable)

          15. customer_contact_no=<value>

          16. customer_email=<value>

 

Custom fields


          17. customer_<custom_field_name>=<value>

 

You can fetch these values and use them on your confirmation page as you wish.

This is an example of the redirected URL in which the bookings values are passed.

https://zylkertech.zohosites.com/?utm_source=&utm_medium=&utm_campaign=&utm_content=&utm_term=&booking_id=HI-00152&workspace_uuid=4050029000000026019&workspace_name=4050029000002958058&assigned_to=Ryan&service_uuid=4050029000002958058&service_name=Insurance%20Planning&customer_name=Robert&customer_first_name=&customer_last_name=&customer_contact_no=%2B916111111111&customer_email=robert@sample.com&booking_start_time=2023-06-05T10:00:00Z&booking_end_time=2023-06-05T10:30:00Z&booking_cost=0&booking_cost_paid=0&booking_currency=USD

   


In the above case, you can fetch the customer name (Robert) and the service he booked (Insurance Planning) from the URL. This can be used to display the confirmation message of your choice ("Hey Robert! Thanks for booking the Insurance Planning consultation."). 

This custom confirmation page can also be set at the workspace level. Refer to the help articles below for more info.

Workspace Preferences - Confirmation Page

Service Preferences - Confirmation Page

 

Hope you find this tip helpful. Let us know in the comments if you have any questions.

Stay tuned and happy scheduling!




      • Sticky Posts

      • Tip #13: Identify where your bookings come from with Source Tracking

        Source tracking is the practice of identifying where your bookings originated. This is important, because online bookings come from a wide variety of sources like social media platforms, your website, email and ad campaigns, partner websites, organic

      • Tip #17: How to mandate partial payment for your appointments

        When you require partial payments during the booking process, customers can only schedule with you after paying a certain amount in advance. This deposit acts as a commitment between both parties. Apart from that, it has many more advantages. Benefits

      • Tip #18: Organize a group workshop in a few steps

        It's the season for workshops—they're everywhere, catering to diverse interests and needs. Whether for more professional goals like leadership development or creative endeavors like painting, there's an abundance of workshops offered every day. A scheduler

      • Tip #16: Custom labels for staff, service, and resources

        Every industry uses its own jargon. Take healthcare, for example; when you visit a doctor, it's not just an appointment, it's a consultation. The people who provide consultations are the providers. Similarly, in the tranquil world of a spa, a massage

      • Tip #15: Customize service prices for each staff member

        It's common practice for a service to be priced differently based on the staff member providing it. For example, an experienced hair stylist may charge more for a haircut compared to the other stylists. This pricing strategy allows businesses to charge

        • Recent Topics

        • Duplicate Accounts

          Hi There, I am looking for a solution, script, workflow or anything to solve an issue we have - in our customers section we have a rule that doesn't allow duplicates, however Zoho will allow customers with xxxxx and xxxxx PLC or LTD so effectivley we

        • Invoice Ref. Field

          Hello Team, Currently, the Invoice Ref. field is set to a Number type with a maximum limit of 9 digits. However, we often receive customer invoices that contain up to 12 digits. In some cases, the invoice reference includes not only numbers but also letters

        • WebDAV / FTP / SFTP protocols for syncing

          I believe the Zoho for Desktop app is built using a proprietary protocol. For the growing number of people using services such as odrive to sync multiple accounts from various providers (Google, Dropbox, Box, OneDrive, etc.) it would be really helpful

        • Emails sent through Bigin are not posting in IMAP Sent folder

          I have set up my email to work from within Bigin using IMAP.  I am using IMAP so I can sync my email across multiple devices - phone / laptop / desktop / iPad / etc.  I want all my emails to populate my email client (outlook & iphone email) whether or

        • Possible for first Signer of Sign Form to specify the next signer in the sequence

          We have many use cases where multiple signers need sign the same document. We'd love to be able to use sign forms, where the a signer who uses the Sign Form link can specify the name and email address for the next person in the sequence.

        • BUG: Can't copy-paste data outside Sheet

          Currently I can't paste data copied from inside any of my Zoho Sheet files to any other app. Copy-paste works inside the sheet It does NOT work between two different sheets These sheets are built from automation templates Everything works fine if I create

        • Zoho CRM Community Digest November 2025 | Part 1

          Hello Everyone! Here’s what came through in the first half of November: new updates and a few helpful community discussions with real, notable solutions. Product Updates: Android App Update: Inctroducing Swipe Actions You can now swipe left or right on

        • Upload own Background Image and set Camera to 16:9

          Hi, in all known online meeting tools, I can set up a background image reflecting our corporate design. This doesn't work in Cliq. Additionally, Cliq detects our cameras as 4:3, showing black bars on the right and left sides during the meeting. Where

        • The Social Wall: November 2025

          We’re nearing the end of the year, and the holiday season is officially kicking in! It’s that time when sales peak and your social media game needs to be stronger than ever. We’re back with exciting new updates across AI, analytics, and the mobile app

        • Auto-Invite Users to Portals in Zoho CRM based on Conditions

          Hello Everyone, You can now automate portal invitations in Zoho CRM with the new Auto-Invite users feature in Portal management. No more manually enabling portal access one by one. With this enhancement, you can automatically send invites for users to

        • Truesync for Linux

          Is Truesync available on linux ?

        • Rich Text For Notes in Zoho CRM

          Hello everyone, As you know, notes are essential for recording information and ensuring smooth communication across your records. With our latest update, you can now use Rich Text formatting to organize and structure your notes more efficiently. By using

        • Hidding/excluding specific picklist options from filter

          Hi. Is it possible to hide/exclude specific picklist options from this filter? I don't want them to be shown when someone tries to filter in the leads module

        • Zoho DataPrep switching Date Format

          When using a pipeline that is importing Zoho Analytics data into Zoho DataPrep, the month and day of date fields are switched for some columns. For example, a Zoho Analytics record of "Nov. 8, 2025" will appear in Zoho DataPrep as "2025/08/11" in "yyyy/MM/dd"

        • Subforms to Capture Multi-Row Data in Job Sheets

          Subforms transform your job sheets from simple checklists to powerful, data-rich forms. In field service work — whether maintenance, inspection, installation, or repair — a single job can involve multiple repeatable entries: readings, parts used, activities

        • 年内最後のユーザー向けイベント：5名限定！ 課題解決型ワークショップイベント Zoho ワークアウト開催のお知らせ (12/18)

          ANNOUNCEMENT 1 REPLY INSIGHTS ユーザーの皆さま、こんにちは。Zoho ユーザーコミュニティチームの中野です。 12月開催のZoho ワークアウトについてお知らせします。 今回はZoomにて、オンライン開催します。 参加登録はこちら（無料） https://us02web.zoom.us/meeting/register/QHn6kJAcRs-znJ1l5jk0ww ━━━━━━━━━━━━━━━━━━━━━━━━ Zoho ワークアウトとは？ Zoho ユーザー同士で交流しながら、サービスに関する疑問や不明点の解消を目的とした「Zoho

        • Add "Fetch Composite Item" Action for Inventory

          I want to make a Flow that uses information returned in the GET call for Composite Items, and it's not currently available in Zoho Flow. Please consider adding this functionality.

        • Adress Labels for sending of the oder und barcode

          We want to print with my address labels to stick on the order of the ware can. there are these options?

        • printing individual labels - Dymo LabelWriter

          I am trying to print individual labels to my Dymo LabelWriter - has anyone done this? Latest Update (December 2025): The Canvas Print View is now available! We encourage you all to try it out and share your feedback with us. Learn more here: Zoho CRM

        • Zoho Creator for Agriculture

          Greetings, I am starting to work on  Zoho Creator specifically for the agricultural field, any recommendations, tips or ideas that might be helpful ? Also, if you are interested by any means in working on such project, kindly contact me. The project is

        • Custom Print Layout

          I would like to create a custom print layout of a Lead or Contact. Is there a way to do that? What I mean is that if I'm viewing a specific lead or contact I'd like to be able to print or export that lead/contact and only print and/or export certain information.

        • Print View

          Nothing happens when I'm in a module , ie; Contacts, and I hit the Print View Button. Even when it does come up and say "loading", nothing loads

        • Get Holiday ready with Zoho Mail's Offline mode

          With the holiday season right around the corner, this is the perfect time to get ready to unplug, relax, and enjoy a well-deserved break. In addition to preparing yourself, you can also make sure your organization members are set for their time away from

        • Zoho Flow Credits

          Hi , I would like to ask the reason why every time I added plus credit but few days later I will return back to default? (as below I add credit to 3000 but today It change back to 1000) Most important is, when the credit fully used, not any reminder to

        • Zoho CRM Kiosk issues

          Firstly this is for a system on the AU servers if that makes a difference. Issues are as follows (For Kiosk): 1. Re-ordering fields in the screen builder is broken. The fields seem to be re-ordering themselves, unless you order everything by moving the

        • Zoho Books emails suddenly going to Spam since 11 Nov 2025 (Gmail + now Outlook) — anyone else?

          Hi everyone, We migrated to Zoho Books in July 2025 and everything worked fine until 11 Nov 2025. Since then, Zoho Books system emails are landing in customers’ Spam (first Gmail, and now we’re seeing Outlook/Office 365 also starting to spam them). Impacted

        • Zoho Voice lance BYOC (Bring Your Own Carrier) : intégrez votre opérateur

          Pour accompagner sa croissance, une entreprise a besoin d’une infrastructure téléphonique flexible et évolutive. Les solutions de téléphonie s’adaptent aux exigences du centre de contact, tout en intégrant aisément les opérateurs locaux de votre choix.

        • Email Template Edits Not Saving

          I can make an edit, click save, and see the blue bar annimation at the top, but the edits don't actually save. Important, because my email templates are now broken and clients are receiving bad emails. Tried on Chrome, Firefox and IE.

        • Default Ticket View - Table?

          Guys, We mostly use the table view to queue tickets. Maybe I am missing it - but how can I set that view as 'default" for all our agents? Thanks JV

        • Duplicate customers being created in Desk

          Hi I've trying to work out why I've getting duplicated customers being created in my desk. I have an external booking system that generates an email when I get a customer booking a job. A booking email gets sent to Desk where I manage the booking and

        • Can I have different users see different pick list values for Potential Stage?

          We have some users focusing on new business and others focusing on existing business, and they follow different sales processes/cycles, so we would like them to see different pick list values for Stage (eventually leading up to Closed Won/Lost in both cases).   And just to keep it interesting - some of these users will of course do a combination, so would need to see one pick list for their New business potentials and a different pick list for their Existing business ones.   Salesforce does this

        • Links in Instagram

          Hi there, I have been using Later for a while now but keen to come back to Zoho Social as Later doesn't offer tagging of pages on Facebook but they offer something Zoho doesn't. You can add a link to your bio which opens up your profile feed where images

        • Tracking Snippet not working in Zoho Marketing Automation!

          First off, the fact that you have to wait about 12-24 hours for every response is terrible. How are we supposed to conduct business? Second, we have been trying for several days to get the Tracking Code Snippet in marketing automation to work, to no avail.

        • email moderation issue when email is sent in the name of a mail group

          Symptom: an email that is sent by a mail group moderator in the name of a moderated mail group is held back for approval. Reproduction: Create a moderated mail group with members and moderators. Allow that mails can be sent in the name of the group (extended

        • Is there any way to send an Excel received by email to Dataprep?

          Every day I receive an email alert with an Excel file that I want to process through a Dataprep pipeline. To do this, I need to: -Save the file to disk -Open the pipeline -Run the pipeline -Update the source -Several clicks to select and open the saved

        • Recruit paid support?

          Hi all, Could anyone who has paid support package advise if it provides value for money with regards to support response times? Exploring the idea as unfortunately when we have faced issues with Recruit it has been a 7+ day timescale from reporting to

        • Using IMAP configuration for shared email inboxes

          Our customer service team utilizes shared email boxes to allow multiple people to view and handle incoming customer requests. For example, the customer sends an email to info@xxxx.com and multiple people can view it and handle the request. How can I configure

        • Add Lookup Field in Tasks Module

          Hello, I have a need to add a Lookup field in addition to the ones that are already there in the Tasks module. I've seen this thread and so understand that the reason lookup fields may not be part of it is that there are already links to the tables (

        • Hotmail is blocking the zoho mail IP

          Greetings, Since last Tuesday (5 days ago today) I wrote to Zoho support and I still haven't received a single response (Ticket ID: 2056917). Is this how you treat people who pay for your email service? I am making this public so that those who want to

        • Read webpage - MSXML2.ServerXMLHTTP

          I have the following VBA script, put together from various sources (mainly zoho forum/help/support, so it once worked, I guess): private Sub GetListOfSheets() Dim url As String Dim xmlhttp As Object Dim parameters As String Dim html As String range("B1").value

        • Next Page