Two-Way Sync Between Zoho One Departments and Zoho Cliq Channels

Two-Way Sync Between Zoho One Departments and Zoho Cliq Channels

Dear Zoho Cliq Support Team,

As for now there is only kind of a one-way sync between zpho one departments and teams to zoho cliq (removing users from channels when they leave a team) - So I'd like to propose a feature request that would significantly improve user management and streamline team collaboration within Zoho One.

Current Challenge:

Adding agents to Zoho Cliq channels currently requires manual intervention. This can be inefficient, especially when managing large teams or frequent team changes.

Proposed Feature:

We propose the implementation of a two-way automatic synchronization between departments and teams in Zoho One and teams/ or organization channels in Zoho Cliq.

This feature would ensure:

  • Automatic Addition to Channels: When an agent is assigned to a department or a team or just to the organization in Zoho One, they should be automatically added to all relevant Team or Organization channels associated with that department, team or organization.

  • Automatic Removal from Channels: Conversely, when an agent is removed from a department, team or organization, they should be automatically removed from the corresponding channels in Cliq.

Benefits:

  • Improved Efficiency: Automating user assignment to channels eliminates manual work, saving time and resources for administrators.

  • Reduced Errors: Minimizes the risk of agents missing out on important communication due to manual assignment delays or omissions.

  • Enhanced Collaboration: Ensures agents are always aligned with the relevant communication channels for their current departmental roles.

Conclusion:

We believe this feature would be a valuable addition to Zoho Cliq, simplifying team management and fostering better collaboration within departments. We encourage you to consider its implementation in a future update.

Thank you for your time and consideration.

Sincerely,

Ram



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