Unable to process your request. code3610

Unable to process your request. code3610

I am using Zoho API and trying to get my candidate information. Error is: 
Unable to process your request.Please try again or contact <a href='mailto:support@zohorecruit.com'>support@zohorecruit.com </a> with the following error code3610

My link without auth token:
https://recruit.zoho.com/recruit/private/json/Candidates/getRecords?authtoken=[AUTH_TOKEN]&scope=recruitapi&selectColumns=All


What should i do to get them ?