Unattended access not working

Unattended access not working

I  have about 20 computers on unattended access on zoho assist but for some reason i have 1 or 2 computers that i try and add but they will not show up as online on zoho assit on the desktop app or the online version. 

Is there anything am doing wrong? One main pc i need to get sorted is running windows 8 home.

I have tried to uninstall it and reinstall it but for some reason it will not show up online. the software installs and the zoho assist icon shows up on the computer by the clock but it will not come online for me to connect to it. I have checked the firewall too (windows one) and its in the allowed list for private and public. 

Anyone got any ideas?

Cheers
Dave


      • Sticky Posts

      • Release Notes: Version 1.91, February 2015

        Unattended Access (Beta) is live!   Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. You can add up to 100 computers per Technician subscription. They can also be accessed by your organization members.  My Computers  list in Zoho Assist home page will  always  display the online status of your unattended computers. You can rename the computers whenever you wish.  Currently, Unattended Access can be configured only for Windows computers. Nevertheless,