Unattended Support - Server loses ability to login - Black Screen Only

Unattended Support - Server loses ability to login - Black Screen Only

After installing Zoho Assist unattended access ; I successfully tested; but quickly after installing the client the login screen has gone black, and I am unable to wake it up or pass credentials via Zoho Unattended Access or even via the local keyboard.   This happened pretty much immediately after adding Zoho Unattended service to the server. 

Server 2012 R2 is the OS.  Any known issues that have some workarounds/resolutions I can try.   I hate to have to remove the product as it seems very promising but I cannot constantly be rebooting my server because Zoho nerfs my ability to login to the server at all.

I will be making the multi hour drive in the next few days to access the server on site and get it fixed up and will have to remove Zoho unless there is a fix available.   This seems to me like it would likely be a rather common issue/bug with the product.

Appreciate any information that might help resolve this.

Mike W


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      • Release Notes: Version 1.91, February 2015

        Unattended Access (Beta) is live!   Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. You can add up to 100 computers per Technician subscription. They can also be accessed by your organization members.  My Computers  list in Zoho Assist home page will  always  display the online status of your unattended computers. You can rename the computers whenever you wish.  Currently, Unattended Access can be configured only for Windows computers. Nevertheless,