Using Bit Integrations from bitapps - data not coming in

Using Bit Integrations from bitapps - data not coming in

We have added the paid version plugin Bit Integrations and the setup is very easy, but when we submit a form the data doesn't show up in contacts where i mapped it. I have tested it with another default zoho account and it works great but when I try to do it on our production zoho account the data doesn't show up in contacts. Also, if I submit the same form a second time with the same email as previous time it fails due to a duplicate record but when I look in zoho there is no record. What are some possible things that could be causing this?

This is what my response is within Bit Integrations when I submit 2 of the same submissions:
1. SUCCESS
{"data":[{"code":"SUCCESS","details":{"Modified_Time":"2024-05-22T11:45:05-07:00","Modified_By":{"name":"andrew","id":"6275461000000465001"},"Created_Time":"2024-05-22T11:45:05-07:00","id":"6275461000000538001","Created_By":{"name":"andrew","id":"6275461000000465001"}},"message":"record added","status":"success"}]}
2. FAIL
{"data":[{"code":"DUPLICATE_DATA","details":{"api_name":"Email","duplicate_record":{"First_Name":null,"Owner":{"name":"andrew","id":"6275461000000465001","zuid":"780264140"},"Last_Name":"testing","id":"6275461000000538001","Salutation":null},"json_path":"$.data[0].Email","id":"6275461000000538001","more_records":false},"message":"duplicate data","status":"error"}]}



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