Using ZOHO ONE software on remotely works.

Using ZOHO ONE software on remotely works.

Hello
Our company is PC repair maintenance, but since I stopped all face-to-face work from the end of February,
Naturally, the sales were drastically reduced, but I was in pain when Taiwan was SARS.
Made a self-restraint decision much earlier than the government

For that reason, the back office was realized in ZOHO until now as well as the online operation.
I will report here because I have finally made it to the form of online operation even for practical work (PC repair / maintenance).

First
1. What you call can be handled by multiple people at the same time using TWILIO or SKYPE.
2. Then lead to chat on LINE or Cliq (sometimes contact us here)
3. Corresponding to each symptom (triage!) This time, we can't meet each other, so we introduce a friendly PC shop for physical repairs.
　　(Since it leads to a decrease in sales here, it can not be helped at the present time, so the government's 2 million yen will cover it?)
4. Then, for things that can be repaired and maintained online, make a reservation with the customer at ZOHO BOOKING
5. Use ZOHO LENS or Assist to check the status of the device with your smartphone and support the operation.
　　(ZOHO LENS still uses LINE because the image quality is still rough)
6. Install ZOHO Assist on your PC
7. From here, with Assist you can do anything remotely from here
8. When the work is completed, send a report with ZOHO CRM and send an invoice with BOOKS
　(Since it is connected by Assist, the bill is displayed on the customer's PC and the payment is made by Srripe)
9.  Stripe will switch to Square payment where customer information is shared in Flow when payment of Japanese address is severe and does not work
10.  Thank you letter is sent in Books

merit
Cost reduction from the time taken by business trip services
Both sides are tired even if they are not in corona, but this time we were able to have a video chat with Assist, so it is easy to complement each other.
Customer satisfaction is high because customers work together (with some manipulation) (unexpected effect)
There is no end to other benefits

Demerit
Loss is large because it cannot be physically repaired
However, by carefully introducing other companies, I would like to consult with you again from the next time and do things that can be done online to lead to orders
Anxiety that you can not actually see, frustration that you do not touch with hands may remain, but it may be a problem of familiarity

Summary
I think that it depends on the type of industry, but by combining ZOHO's excellent software with the payment and communication apps of other companies, it may be possible to make sales through remote work.
If you would like to know more details, please contact Nishio System Consultant Co., Ltd. Makoto Nishio




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