Do you think that all your   prospects   are greeted in the same way through chat triggers irrespective of their purpose of visit ?  Do you think that your potential / privileged customers are getting the same treatment as any of your random visitor of your website?

Now we bring you some nicer way to have more control over your visitor engagement.

Segregation of controls

Separate rules can now be configured for sending the chat invites  and assigning the visitors .

Tracking Rules -> Intelligent Triggers + Visitor Routing  under 'Automation'

Intelligent Triggers

Rules for sending the chat  triggers/invites can  now be configured under Intelligent Triggers. Like before we have given the same set of criteria to set rules for chat triggers. And you need not always invite them to chat rather you can even make the visitor's chat window open or glow to bring the attention over the chat window .

Make the criteria as 'Number of visits > 0' and the welcome message could be 'Hey Welcome back !. How May I help you today ?"  

Setting this rule would beautifully send the configured message to repeated customers.

Visitor Routing

The same set of criteria as intelligent triggers would be seen here and you can route your potential or targeted customers to the right  s ales rep to  avoid the chat getting transferred between departments.  Now the conversation about the deal would start with a fantastic message from an excellent rep which gives more personal touch & eventually the  chance of closing the deal is more now.

Here we are routing the visitors based on CRM based criteria : Number of open potentials > 0 are getting routed to senior sales reps to close the deals. 

So, the attraction towards the chat window by using the chat triggers and the deal closing strategy using the visitor routing  can now be controlled individually to engage the visitors better.

Cheers,

Priya