What the actual fk is wrong with Zoho Mail support?

What the actual fk is wrong with Zoho Mail support?

Why do I need to wait a month to get a reply? Why do I need to follow up 7 different times in those 2 months before I get a reply? This only happens after the dull agent gave a wrong answer and was proven wrong. 



I told Mohana (the support agent) that what she is saying does not make any sense whatsoever, and yet she still doubled down on her stance. After I proved what she said is wrong, she started ignoring me like an immature child. After 1 month, she finally replied but just said "sorry for the delay in response", no explanation whatsoever and how to make sure it doesn't happen again. And now the ignoring started again. Lousy. 

Is this indicative of how Zoho support treats the users? That when a user has a problem, the support gives them the wrong answer, and then realized what they said is wrong they then ignore the user. Is this a good look on the Zoho brand? 

How do we make sure this does not happen moving forward?



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