What's new on Zoho Marketplace in September 2021
Zoho Marketplace offers 1,000+ extensions to help connect and enhance your Zoho products. Here's a list of the new extensions released in September 2021:
Telephony extensions
We recently released four new telephony extensions. These extensions are supported by Zoho CRM, Zoho Desk, Zoho Recruit, and Bigin. Start making calls from your Zoho products, and receive incoming call pop-ups to get contextual details even before you answer the call. Enable click-to-call and log call recordings in the contact record after the call ends. Click below to learn more.
Extensions for Zoho CRM
 | Integrate products, inventory quantities, orders, and fulfillment data from Fishbowl with Zoho CRM. Automatically create sales orders in Fishbowl from quotes, sales orders, and invoices imported from Zoho CRM at set intervals, update stock details, and more. |
 | Connect Zoho CRM to Gravity Forms and transfer all your collected form entries to Zoho CRM where they will be stored in new modules created by the integration. Save Gravity Form entries before synchronizing them to Zoho CRM, associate contacts with accounts, sync phone and mobile fields, and monitor all your Gravity Form entries in Zoho CRM. |
 | Send text messages to customers and leads directly from Zoho CRM. Easily send personalized text messages at scale. Get faster responses and higher conversion rates with SMS. Get detailed reports on SMS analytics including messages sent, delivery rate, response rate, campaign analytics, and more. |
 | Initiate a search for any company registered in Romania on the Romanian ANAF (National Agency for Fiscal Administration) database using the company's Fiscal ID (ANAF_CUI) field from Zoho CRM's Leads or Accounts module. Update Zoho CRM with all the information found in the database with a single click. |
 | ECB Exchange Rates for Zoho CRM automatically retrieves exchange rates from the European Central Bank's Euro foreign exchange reference rates database and updates the exchange rate in your Zoho CRM account. You can also see the full history of exchange rates. |
Extensions for Zoho Desk
 | Zapier for Zoho Desk enables you to instantly connect your help desk with 2,000+ apps without any coding or relying on developers to build integrations. For example, if you are using Google Forms to submit tickets, you can create a ticket for every new form response. |
 | Make sure your support teams have the full context for every customer ticket with two-way data sharing between your CRM and help desk. Maintain a unified database of customer and product information using two-way sync for contacts and accounts along with custom data fields and more. |
 | Zoho WorkDrive For Zoho Desk (US DC) Attach files from your WorkDrive account when replying to tickets and get an overview of all attached files in incoming ticket conversations. Share links to your WorkDrive files in tickets and assign appropriate access permissions as required. |
 | It is easy to lose track of a ticket or a forum topic you need to follow, especially when using extended, hyphenated, and non-standard URL formats. Use Bookmarks for Zoho Desk to bookmark tickets and various other web pages that are of interest to you. |
 | Enable your agents to better understand the issues your customer needs help with. View a list of recent tickets from a customer, along with their status, creation date, and currently assigned agent. Filter recent tickets by department and status to narrow in on issues that might be related to the current ticket. |
 | Export or backup your data to CSV or move Zoho Desk data to any other help desk. Keep the original data structure and get to work in the new system right away. Reduce the time and effort needed to migrate data. |
Extensions for other Zoho products
 | Eliminate the time-consuming process of manually exporting your Zoho Mail data. Set up your data migration from anywhere and at any time using this cloud-based extension. Export your Zoho Mail data to other help desk systems easily with full control of how the ticket data is migrated. |
 | Easily export your Zoho Books data to any other accounting software. Export vendors, accounts, invoices, bills, and more. Control every step of the process and map your records as needed. |
 | The Azure DevOps integration for Zoho Sprints helps teams collaborate on code development and sync the progress with their projects. Map projects in Azure DevOps with projects in Zoho Sprints, sync Azure DevOps board work items with work items in Zoho Sprints, and more. |
Custom Application
 | VisitPlan (US DC) Customers' perception of your brand is imperative, especially when they visit your office. VisitPlan offers unique features to handle customer visits. It's a cloud-based web application to engage your customers at every step from planning a visit to the moment they physically enter your premises and to get customer feedback after their visit. |
Work smarter by adding new capabilities to your Zoho apps with business solutions from Zoho Marketplace.
Here's an archive of all the releases from previous months, in case you missed any: New on Zoho Marketplace
Topic Participants
Reena Makwana
Sticky Posts
What's new on Zoho Marketplace
You can now find newly published "What's new on Zoho Marketplace" articles on Zoho Marketplace's Knowledge Base. Work smarter by adding new capabilities to your Zoho apps with business solutions from Zoho Marketplace. Explore Zoho Marketplace