I really believe that a software must keep information safe, even more important when we are talking about sensitive information. But once again, I feel disappointed with the complexity to use Zoho Docs.

• If you want to do a manual backup, surprise! You're just backing up a shortcut!
• If you change a file from one place to another (like I just did yesterday via browser), surprise! My valuable information disappears because of a "cross-device link" thing that explains me nothing at all!
• If you want to know why you cannot sync something (or why it disappeared), you have to navigate through a very confusing notification system (Zoho Docs Sync) that is a mess and gives you so little information about the actual problem, that after the incident you'll have to: 
1. Accept your destiny and just keep walking hoping that it'll not happen ever again.
2. Search on the internet with hope that someone else have the same problem and a solution.
3. Write this kind of messages in a forum and patiently wait if someone can give you a real answer to your problem.

My problem is:

Now I cannot find those documents ! They just disappeared, and this is not the first time that this has happened to me.

Lesson learned:

 Now on I'll use Word (.docx) files to work with Zoho, I cannot trust a software that can, without any warning, arbitrarily delete/remove/disappear my files. 

Obviously I would like to know how to recover those files, and please, focus on making one great thing that do one great thing at a time, not many things that do ok things and make us, the users, feel insecure or without enough information. 

I don't think that I'm the only one with this kind of problems. 

 Please Zoho Team, we don't bite, we just want to be heard!