Why is Zoho Support so bad these days?

Why is Zoho Support so bad these days?

We're loyal Zoho One customers but wow the support is beyond horrible.

1. All support tickets turn into extremely long and wacky back and forth exchanges that cover days to weeks...Even for extremely minor requests.
2. The language barrier is INSANE. I've never spoken to a Zoho employee that I could understand. Seriously, I'm a big fan of the software but I can't even understand what anyone is saying EVER. It's like listening to a parrot attempt to speak Chinese.
3. I just had to cancel Premium Support because it's the biggest joke in the history of the planet. 

I LOVE Zoho One Apps but I'm sad that the support team is so bad...

Moderation update: We're sorry for the bad experience, and want to assure you that we have taken the feedback shared by all of you in this post seriously. As the issues and experiences vary from one customer to another, its best if we can check and sort them out at the individual level through appropriate channels. Given that considerable amount of time has passed since the original post here, in order to prevent redundant notifications for all the participants, we are locking this post. If you have any concerns, do reach out to our support directly. Rest assured, we will do our best to get your concerns addressed in a timely manner.



      • Sticky Posts

      • How to Add Users to your Organization in ZohoMail?

        A better clarity so you can create other users to start using Zoho Mail. You can directly Add Users from the Control Panel to your Organization. You can invite users with the existing email address. If the person (user) already uses ZohoCRM, then you can import users from Zoho CRM. You can also import them using a .csv file. (if you are planning to add them in Bulk)  In this topic, We will be discussing on how to Add and Invite users only.  The Import options are self explanatory. ____________________________________________________________________________________________________________