It would be extremely beneficial to the users and employees of Zoho if community posts about problems people have included actual information on possible causes and solutions.

Every single issue I come across has multiple threads on here from different users with the same problem, and EVERY SINGLE RESPONSE from support is a request for them to email support directly with the issue. This defeats the entire point of having a help forum and just prevents users from finding the solutions for common issues on their own. 

Maybe a different protocol for support tickets that are on here publicly could be used?