Zoho Community Support Idea

Zoho Community Support Idea

It would be extremely beneficial to the users and employees of Zoho if community posts about problems people have included actual information on possible causes and solutions.

Every single issue I come across has multiple threads on here from different users with the same problem, and EVERY SINGLE RESPONSE from support is a request for them to email support directly with the issue. This defeats the entire point of having a help forum and just prevents users from finding the solutions for common issues on their own. 

Maybe a different protocol for support tickets that are on here publicly could be used? 



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