Hello,

I need help creating a custom function in Zoho Flow to return the "reason" a Zoho Sign document was declined.

Currently, when a Sign document is declined, the owner of the document is notified by email of the reason the document was declined, but the Signer only receives an email notification that the document was declined, with no reason. Without giving the reason their document was declined, how can a signer correct and resubmit the document?

I'm attempting to create a Flow that is triggered by a Sign document being declined, fetches the information from the document, then sends an email to the signer with the reason, the document was declined.

Document is sent to signer, once complete the document is forwarded to an approver who either approves or declines the document. Once the approver selects "Do not approve" they enter the reason the document was declined. 

Trigger = Sign document declined

Decision = determine if the document is "TypeA" or "TypeB"

Fetch Document = Used to fetch email entered by the signer.

Custom Function = To fetch the "reason"

Email = Compose email to signer including the reason document was declined.

Looking through the history of the flow, the document declined trigger output is returning the following information.

	"request_status": "declined",
	"performed_by_email": "fake@mycompany.com",
	"performed_at": ##########,
	"country": "UNITED STATES",
	"reason": "Declined because I'll be amazed if this works",
	"activity": "Document has been declined",

Is it possible, using a custom function, to fetch the "reason" listed above?

Thank you in advance.