Good afternoon

My company 15d trial for zoho flow has ended as we started it by a mistake without actually using any flows and before I decide to purchase the module for £80, I'd like to know if is it available for Zoho Flow to trigger on ticket update with condition of assigning a tag to the ticket? For an example - a user does read the ticket and decides to set a tag on it. Then I want Zoho flow to move the ticket to a different department and inform a 3rd party company with mail.  

The problem exists because we have dedicated department that deals with samples. And both: customers and some of our sales rep, can send request for samples to either sales or customer services instead directly to samples department. 

Thank you