I opted out of their auto-renew when I signed up. Then all of a sudden (11 months later), I see that my account gets charged; and has a pending charge. I emailed and called them, which got me nowhere until I threatened to call my bank. Then foolishness begins when an agent sends me an email asking for my account information which I give them. I get an email stating the agent cannot refund me because the money stolen from my account had already been processed. Yet, at the same time, the same age sent me another email claiming she just needed the same information I had given her prior! Disorganized, DO NOT GIVE THESE PEOPLE YOUR INFORMATION OR MONEY! They are criminals. 

At this point, I'm furious and asked them for two things: to delete the account and offer me my refund; they did neither. Originally, I was waiting for this account to be deleted due to me not using it or auto renting. Since I was not getting my money back, the least they could do was delete the account. Instead, they walked me through “deleting it” by phone and email. The method in question only takes you to the subscription page so that you can upgrade, not delete. To delete you need to click on the domain and delete it yourself. Then go to the upgrade page and cancel the subscription; this information was not given to me. Instead, they told me to keep refreshing my page. Also, at one point, the worker over the phone tried accessing my account to let him have control of my computer to do it for me! The company claiming they do not have access to client accounts is bogus.  The agent over the phone needed information he could have easily gotten, but thankfully I said I was uncomfortable with his suggestion. CRIMINALS!

I commented on how the workers do not know how to use the software they are selling or that they are purposely refusing to let people delete their accounts. Then they sent me the same email asking for the same information.  Eventually, a manager got in touch to send me the same nonsense. These people are purposely misleading people and going into accounts to change their settings. They have no idea how the software works; you have to figure it out yourself. Also, they have refused to give me my money back and claim it is out of their control which is BS. It was in their control when they took it and sent me on a wild goose chase to be them to take my claims seriously. 

My only hope now is to warn others not to use this company but to use others like google, Wix, or anything else. The software is slow and bulky, it does not do the job needed for the price they are charging. If you need help the workers are useless on the software but fully capable of scamming you. Please, invest your money elsewhere and avoid being like me. They still have not deleted the account I asked them to. You will save yourself the hassle of getting scammed out of your money. I have contacted my bank they are going to start the process of getting my money back.  It is a long journey, but I will not give up! So save your self go elsewhere, PLEASE! Make sure to report them to your consumer government agencies to get them banned from your country, province or state. This is the only way to show these criminals that they cannot do business like this anywhere. 

I wish you the best of luck if you see this and still use their services!