Zoho LiveDesk can now be integrated with Zoho Support
Happy to announce Zoho LiveDesk can now be integrated with Zoho Support
Step up your customer-supporting game and add the power of live chat to full-fledged helpdesk software, to create the ultimate, unified customer support suite. Together with Zoho Support and LiveDesk, deliver a complete view of all your support interactions logged in one, organized database.
Creating support tickets is now made easier while chatting with your Visitors.
With your LiveDesk integrated with Zoho Support, your agents will be able to view a customer or visitor's corresponding information from customer support database right in their chat window. The information your agents can view while chatting from Zoho Support includes
Account name
SLA Name
Contract Name
Contact Owner
On receiving a Live Chat, the recent requests for this visitor and the related request to the chat is pulled from Zoho Support and displayed in your LiveDesk operator console. These request details can be viewed easily with a click over it.
LiveDesk allows you to re-open the associated request and to associate a chat with an existing request. These changes are reflected real time in Zoho Support.
Lots more to go.
Do give a try and let us know your Feedback & Suggestions.
Regards,
Ralph
Zoho LiveDesk
Topic Participants
Ralph Martin
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