Zoho team not as responsive in the forums as they used to be?

Zoho team not as responsive in the forums as they used to be?

In the past couple of weeks I've asked 2 support questions in the Zoho Invoice forums, neither of which has been replied to by anyone from Zoho.

In the past the Zoho team used to be very responsive, typically answering a support question in the forum within the day.  This responsiveness and interaction with users was one of the key attractions to me of using Zoho.

I'm sorry to see that the response time seems much slower now.  Perhaps this is a symptom of the success of Zoho.  With more users and more questions I guess it becomes harder to keep on top of the forums.  Nevertheless, scaling customer support along with scaling the business is a key challenge for any company, and I hope that Zoho can keep on top of it.

What do others think?  Is it just my perception, or are Zoho really much less responsive than they used to be?  Any comment from Zoho staff?

Mark


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