Zoho Workdrive - Client Users - Issues

Zoho Workdrive - Client Users - Issues

I found an announcement (posted 1 month ago) about "client users" where one of the MVPs had commented about the price of adding client users.

I agree the price of adding client users is a lot more than in other products, like MS Teams, Asana and Monday.com so we would not be using Zoho for any collaberation with outside users.

This is crqzy as I had never heard of Zoho and stubled on it by choice. We have over 200 clients who we would have shared some info with via workdrive but now they will never get to hear about Zoho because of the prohibitive price of adding client users. That is a lot of free advertising lost by Zoho by making a lot more people (potential customers for ZOHO!!) aware fo your products.

PLUS we were considering a Zoho One licence that would generate around £90 per month to Zoho but this will now be one of our consideration factsors as to whether we now sign up after the trial.

We are finding a lot of silly annoying points like this in  Zoho compared to MS Teams, Asana, Monday.com etc that we have also be evaluating so to what to use ourselves and also market to our own customers for their businesses.

It a shame as overall you have great products but it is little things like this that really don't help. It could explain why MS Teams, Asana, Monday.com etc are getting huge number of new users but Zoho is almosy unknown (in the UK for sure).

Please consider this it is meant as proactive constructive comment not just a negative one.

We would have loved to promote Zoho One to around 500 plus business in the UK that could generate around £50,000 to £100,000 per month for Zoho. or £600,000 yo £1,000,000

If you dont want to get left behind the like of MS Teams, Asana, Monday.com, Sheets and others in the projects and business systems and lose out on uge growht potential for Zoho you really need to condider this.

SUGGESTIONS

Get client users into Zoho One licences as my understanding is that you cannot in workdrive have client users if on a Zoho One licence.

Include a reasonable number of free includes client users for the organisation (not individual users but maybe based on number of user licences). I think somewhere around 25 client users (per Zoho one licence)

So for example if we had 4 users on our Zoho One acocunt with credit of 25 for each licence so 100 client user licences for the organisation a whoe to allocate as we see fit that would be more usable and acceptable.

Then add client users in batches of say 25 at a one of price (not a recorriung price as that will put people off big time if already paying for Zoho one licences!.

Fod for thought.. keep up the good work and please keep improving these type of silly little problems that need not be that is clear for feedback you are being sent are a negative issue..

Thanks

John





        • Recent Topics

        • Push Forms to CRM

          Hello, I created a Form but forgot to integrate to CRM before many of the Forms were filled out. Is it possible to push those entries to CRM or should I just export a CSV then upload to CRM?

        • Zoho Creator Developer Console | Improved Distribution and Lifecycle Management for apps

          Hello everyone, We're excited to introduce new enhancements now in the Zoho Creator Developer Console. These updates strengthen private app distribution through licensing controls and extend environment support across all installed apps, helping teams

        • Logged out

          Hi, just been working on a sheet when a pop up box appeared telling me I'm going to be logged out in x number of seconds and if I reload I may lose any edits, or words to that effect. It did indeed log me out and I did indeed lose my last edits. Any idea

        • 554 5.1.1 – Mail sending blocked for the domain(s): [gmail.com]

          Here's your corrected text: Hello, I hope you are doing well. I was unable to send a message and received the following error: "554 5.1.1 – Mail sending blocked for the domain(s): [gmail.com]" I tried to send and deliver an email but got this error. I

        • You have reached the maximum limit of bank accounts that can be connected to Zoho Books through token.

          I can no longer connect to my bank account to download transactions into Zoho Books. I egt the error message: "You have reached the maximum limit of bank accounts that can be connected to Zoho Books through token. To connect more accounts, write to us

        • First Name in Mail

          While sending a mail/message to the user, I want only the first name to be displayed—for example: “Hi John” instead of the full name using "Hi ${Name_Field}"

        • Can you import projects into Zoho Projects yet?

          I see some very old posts asking about importing project records into Zoho Projects. But I can't find anything up to date about the topic. Has this functionality been added? Importing tasks is helpful. But we do have a project where importing projects

        • Connectivity issues with Google Calendar and third-party integrations

          Description: We are currently experiencing a critical failure with Zoho CRM third-party connections. This issue is heavily affecting our primary workflow. Symptoms: Sync Failure: Existing Zoho CRM to Google Calendar connections have been failing for approximately

        • Add Reauthentication Option for Zoho Bug Tracker Integration in Zoho Desk

          Hello Zoho Desk Team, We hope you're doing well. We would like to request an enhancement to the Zoho Bug Tracker integration within Zoho Desk. Current Limitation: At the moment, there is no option to reauthenticate the Zoho Bug Tracker integration in

        • Newby Questions

          Q1. The top bar of Zoho Books has a "Search in Banking (/) " field. What is the proper use of this text box? - Searching for Amazon for example has no results but there are transactions. - Is the search case sensitive? - Are regular expressions allowed?

        • Transaction Rule Matching

          Q1. Is there a method to have the Transaction Rules applied across multiple Bank Accounts? Q2. To match "contains" text in Transaction Rules, is a wildcard or regular expression required? Is it case sensitive? Would searching for "issue" in the following

        • Newby Questions - Vendors, Customers, and Income vs. Other Income Clarifications

          Q1. For Deposits, there does not seem to be an option for "Income". "Other Income" is an option however. What is the process to add the option to assign a deposit to type "Income"? Q2. In many cases Vendors and Customer are the same. Vendors may purchase

        • Introducing parent-child ticketing in Zoho Desk [Early access]

          Hello Zoho Desk users! We have introduced the parent-child ticketing system to help customer service teams ensure efficient resolution of issues involving multiple, related tickets. You can now combine repetitive and interconnected tickets into parent-child

        • Three Zoho Billing Limitations Blocking Standard Subscription Operations

          After working through Zoho Billing support for over a year on these three issues without resolution, we wanted to flag them to the broader community. We are curious whether other businesses are running into the same walls. 1. Cannot Prepone (Move Earlier)

        • Automation #3 - Auto-sync email attachments to tickets

          This is a monthly series where we pick some common use cases that have been either discussed or most asked about in our community and explain how they can be achieved using one of the automation capabilities in Zoho Desk. Most of our customers use email

        • Can't add a sender adress from zoho campaigns

          hi, I need to change the sender address for a campaign.  When i try to add it i get a message to say 'duplicated email address found while adding your sender address'.  This is the first campaign i'm sending so I don't understand why this message is displayed? Thanks Jane 

        • Using a custom single line External ID form as merge fields in templates

          Hey everyone, We're looking to integrate a few external systems better with our Zoho CRM, and we had hoped to use external fields for this purpose. In this case, it would mean being able to use our own inoice system's invoice numbers are a direct id compatible

        • Introducing Workqueue: your all-in-one view to manage daily work

          Hello all, We’re excited to introduce a major productivity boost to your CRM experience: Workqueue, a dynamic, all-in-one workspace that brings every important sales activity, approval, and follow-up right to your fingertips. What is Workqueue? Sales

        • Zoho CRM - Feature Request - Analytics Components Group By Week Alternative Formats

          On the Zoho CRM Analytics Components, please consider adding an option to allow group by week format to be changed to other formats such as Week Commencing or Week Ending dates, rather than the current Week Number. This would provide improved usability

        • Dashboard target enhancements

          Often individuals in IT are creating dashboards for their sales team. The ability to create a single dashboard that can be used by multiple people is key. A components for a dashboard have the ability to filter by logged in user which is great. However

        • Zoho Campaigns - Feature Request - Re-Send Existing Email Action in Automations/Journeys

          Hi Zoho Campaigns and Zoho Marketing Automation teams, I would like to suggest a feature that would make building and managing complex automations significantly easier. The Feature Introduce a “Re-Send” or “Send Existing Email” action within Automations

        • Can I write a check in Zoho Books with no associated bill?

          This currently does not seem possible, and I have a client that desperately needs this function if I am able to convert them with Quickbooks. Thank you in advance for your reply. 

        • ISO 3166-2 Compliant Country and Regions

          Zoho should consider implementing ISO 3166-2 standards for countries and regions in address dropdowns. It adds a lot of noise in the data when items added programmatically conform to ISO 3166-2 (e.g., TX for Texas, CA for Canada, etc.), but the few items

        • US State abbreviations in Address fields

          In regards to all Address fields within Zoho, Is there a way to change the State field to be the 2 letter abbreviation vs the full spelled out US State name? Example: "Washington" should be WA. I am able to type in the abbreviated state, but it's not

        • Zoho Booking - TIN vs ATIN & ITIN

          Zoho Booking Vendors allows for TAX ID values of SSN, EIN, ATIN an ITIN. There is no option for TIN. What is the method to properly add TIN to the list of taxable values for companies? For reference: Social Security Numbers (SSN) Individual Taxpayer Identification

        • How to see Statement Details Shown in Unclassified Transactions in All Transactions?

          All, The list of Unclassified Transactions show the Statement Details and Descriptions. What is the method to see that column in the All Transactions list? -Thanks!

        • Zoho Books | Product updates | October 2025

          Hello users, We’ve rolled out new features and enhancements in Zoho Books. From iOS 26 updates to viewing reports as charts, explore the updates designed to enhance your bookkeeping experience. Zoho Books Updates for Apple Devices At WWDC 2025, Apple

        • Bill sent for Payment Approval

          Zoho Books currently supports three levels of transaction approval for bills: Draft, Submit, and Approved. We are looking to add a layer of approval like a bill marked for payment before initiating payment requests through HSBC Bank. Can you please guide

        • Ask the Experts - Live Q&A webinar

          Hello Community, We’re excited to host our very first Ask the Experts session! Join us on 7 April 2026 from 11 a.m. to 12 p.m. (IST) for this live webinar Q&A session, where you will have an opportunity to connect directly with our product experts, gain

        • All new Address Field in Zoho CRM: maintain structured and accurate address inputs

          Availability Update: 29 September 2025: It's currently available for all new sign-ups and for existing Zoho CRM orgs which are in the Professional edition exclusively for IN DC users. 2 March 2026: Available to users in all DCs except US and EU DC. 24

        • Kaizen #235 - Automating record restoration using Recycle Bin APIs in Zoho CRM

          Welcome to another Kaizen week. Here's a question that came up in our developer forum: "I'm working on a piece of software to automate conversion of Leads into Deals based on order status from my company's website. There are some cases where a previously

        • Open PDFs using Zoho PDF Editor

          Hello users, In this article, we will be exploring the open PDF capability in Zoho PDF Editor to collaboratively edit PDFs, insert text and images, add fillable and e-signature fields, and more. You can upload PDFs upto 50 MB or 150 pages. Password-protected

        • One Contact with Multiple Accounts with Portal enabled

          I have a contact that manages different accounts, so he needs to see the invoices of all the companies he manage in Portal but I found it not possible.. any idea? I tried to set different customers with the same email contact with the portal enabled and

        • Bank Feeds Breaking Constantly

          Hey Everyone, I have already reached out to support about this issue but I am wondering if anyone else is having the same issue. My bank feeds keep breaking within days of me fixing them by updating the credentials. Its been happening for a while and

        • Print Sales Orders, Purchase Orders or Invoices from API

          Hello, Is it possible to use the print option that is available in Sales Orders Purchase Orders and Invoices with the API?. I don't see any information in the docs about this. Thanks

        • Timed addition to segments

          Hi there - hoping you can help me figure out a graceful way of doing this: • I want to add contacts to a Segment in Campaigns based on a Stage pick-list field value X in CRM - that bit's fine. The problem is that I only want to add them to the Segment

        • Zoho Developer AI Agent = Claude AI + MCP Server + Zoho Ecosystem

          Hello Zoho Community 👋 I’m excited to share a recent integration we’ve worked on at Officehub Tech: ✅Claude + MCP Server + Zoho Creator Zoho Developer AI Agent – an AI-powered Zoho automation platform This solution connects Zoho applications with an

        • Dynamic Questions in Zoho Forms

          Is it possible to add dynamic questions (like displaying a user’s name) in Zoho Forms? I know this is possible in surveys, but can we implement similar functionality in Zoho Forms?

        • Cliq iOS can't see shared screen

          Hello, I had this morning a video call with a colleague. She is using Cliq Desktop MacOS and wanted to share her screen with me. I'm on iPad. I noticed, while she shared her screen, I could only see her video, but not the shared screen... Does Cliq iOS is able to display shared screen, or is it somewhere else to be found ? Regards

        • Google Fonts Integration in Pagesense Popup Editor

          Hello Zoho Pagesense Team, We hope you're doing well. We’d like to submit a feature request to enhance Zoho Pagesense’s popup editor with Google Fonts support. Current Limitation: Currently, Pagesense offers a limited set of default fonts. Google Fonts

        • Next Page