API keys not showing in ZeptoMail dashboard
Hi there, I'm hoping someone can provide some assistance as support isn't replying. I am trying to configure my transactional emails, but the dashboard doesn't show any of my API details - the `div` is there but it's emtpy. Every time I click "Generate
Emails Failing with “Relaying Issues – Mail Sending Blocked” in ZeptoMail
Hello ZeptoMail Support Team, We are facing an email delivery issue in our ZeptoMail account where emails are failing with the status “Process failed” and the reason “Relaying issues – Mail sending blocked.” Issue Details Agent Name: mail_agent_iwwa From
Admin asked me for Backend Details when I wanted to verify my ZeptoMail Account
Please provide the backend details where you will be adding the SMTP/API information of ZeptoMail Who knows what this means?
ZeptoMail API
Hello Since today, we experience issues with the ZeptoMail API. When trying to send e-mails using: https://api.zeptomail.eu/v1.1/email we receive the error: (503) Site unavailable due to a traffic surge. Please try again shortly. I kindly ask you to identify
Please verify my account
Hi, We have just launched our website and received media coverage in our country. Hundreds of users are signing up for our platform every day. We would like to send them a welcome email, but we are unable to do so because our ZeptoMail account has not
Subject character limit increase
We have an occasional user case where subject lines exceed 500 characters which is the ZeptoMail imposed limit. While I understand long subject lines are not "best practice", these are particular notification emails with specific information for client
Account blocked
Yesterday I got my Zeptomail account blocked due to too many hard bounces. My account is used exclusively for sending transactional emails (eg. your order has been shipped, a form has been filled, etc) and the sudden blocking impacted hundreds of websites
MTA - BAD IP reputation by outlook/hotmail
Messages to Microsoft email servers are bouncing back due to poor reputation. Message: 4.7.650 The mail server [136.143.188.206] has been temporarily rate limited due to IP reputation. For e-mail delivery information see https://postmaster.live.com (S775)
ZeptoMail API Request
We tried to send mail using ZeptoMail using Django. Following is my payload {'from': {'address': 'abc@abc.com'}, 'to': [{'email_address': {'address': 'xyz@xyz.in', 'name': 'Bhavik'}}], 'subject': 'Report Name', 'htmlbody': '<p>Test</p>'} Following is
Account validation
Hello everyone, I registered my account on ZeptoMail to use the system, but the problem is that the verification period on Zepto's end has already passed and I have limited functionality.
Zeptomail API error 500 internal server error
Hi Everyone, getting this eror continuously! Can anyone please guide around the same! Zeptomail API error 500 internal server error Best Regards
Waiting multiple days to buy credits, causing my website to suffer
So I own a fairly large website that gets a lot of registered users. I use transmail send activation emails, and also forgot password emails. I sent an email to zoho's presales team when I was only at 4K/10K emails sent, hoping to buy more credits before
Follow up
Hello, I sent a message 2 days ago but I don't receive any response and I cannot find my ticket here. this is the ticket: Your ticket has been created with the ticket ID 68925465 and subject "Fwd: Fishing-alert" looking forward to seeing your response.
What's new in TransMail!
Note: TransMail is now ZeptoMail. Click here to know more. Hello again, everyone! We've recently crossed the 6 months mark of TransMail's launch. In this time post our launch, we have been constantly working on updating our platform and adding new features
June 2021 in TransMail!
Note: TransMail is now ZeptoMail. Click here to know more. Hello again, everyone! Hope you and your loved ones are doing well. If you're doing less than fine, we truly hope that things only get better for you. We've had a few updates in the past month
TransMail has a new name—ZeptoMail!
Tried navigating to TransMail's community forum but see a different name now? That's because TransMail has a new name. TransMail is now ZeptoMail! As we’ve grown from an internal service used mainly by other Zoho products to an up-and-coming competitor
July 2021 in ZeptoMail!
Note: TransMail is now ZeptoMail. Click here to know more. Hello again, everyone! Hope you and your loved ones are doing well. We've had a few updates in the past month in ZeptoMail—some new features and some important announcements. Take look at what
Send Email From the ZeptoMail BY API
What is Zeptomail:- Transactional email service with reliable and fast delivery How we can Create a Connection for Zeptomail in Zoho CRM Go to the Setup Click on Connection Enter Connection Details:- Generate Consumer Key & Consumer Secret Using Zoho
Customer email on Opencart 3
When I place an order, 2 emails are sent: 1) administrator 2) to the user The administrator receives a beautiful letter, but the user receives a damaged letter (see screenshot). What could be the problem?
Attachment is not included in e-mails sent through Wordpress
I have a Wordpress site with Zeptomail Wordpress plugin installed and configured. E-mails are sent ok through Zeptomail but without the included attachment (.pdf file) Zeptomail is used to send tickets to customers through Zeptomail. E-Mails are generated
Zeptomail 136.143.188.150 blocked by SpamCop
Hi - it looks like this IP is being blocked, resulting in hard bounces unfortunately :( "Reason: uncategorized-bounceMessage: 5.7.1 Service unavailable; Client host [136.143.188.150] blocked using bl.spamcop.net; Blocked - see https://www.spamcop.net/bl.shtml?136.143.188.150
I got unknown charge from Zoho
Good day, I need help disputing a charge I don't know from, zoho. I have ZohoMail and ZeptoMail. I purchase credits for ZeptoMail, and for ZohoMail I am not subcribed.
My email sending has beed blocked due to high bounce rate. NEED HELP
User ID: 886739811 Dear Zoho Team, I hope this message finds you well. My account (User ID: 886739811) was blocked from sending emails last week due to an unusually high bounce rate. This spike was caused by a bot attack on our platform, which led to
Is ZeptoMail Still Supported? No Response to API Query in Over a Week
Is ZeptoMail Still Supported? No Response to API Query in Over a Week I’m posting here to express my growing frustration and concern over the lack of professionalism I’ve experienced with Zoho's ZeptoMail support. On July 21st, I received a response asking
What is a realistic turnaround time for account review for ZeptoMail?
On signing up it said 2-3 business days. I am on business-day 6 and have had zero contact of any kind. No follow-up questions, no approval or decline. Attempts to "leave a message" or use the "Contact Us" form have just vanished without a trace. It still
"The email sending domain must have an active and functional website so that we can proceed with the review."
I've requested the approval of my account, and got the following response back: "The email sending domain must have an active and functional website so that we can proceed with the review." This is absolutely false. The website I have provided has been
Facing issue when sent mail using zeptomail SMTP - Hard bounces || webscreenscraping.com
Hi Support, User ID: 706899850 We are facing an error when send and email using Zeptomail SMTP especially from sales@webscreenscraping.com to sales@xbyte.io Reason: policy-related Message: 5.2.3 MailPolicy violation Error delivering to mailboxes Remote-MTA:
zeptomail not working on production
We are using Zeptomail in our nodejs project. It works well on the development environment but when pushed to production we stop getting emails. We need this fixed Asap
How to configure webhook
I'm try to add webhook url but I get URL can not be reached why???
Zeptomail Support
My zeptomail was blocked and i was notified to contact support. I have opened five tickets and no one is responding to my queries. I went through possibilities of the block and discovered the issue was due to suspicious mails sent through one of the mailagents.
Zepto Credits are not added for more than 2 days
Hi, It is more than 2 days and Zepto credits purchased by me are still not added to the account and our functionality is broken in application. Kindly address this ASAP
Zoho Zepto mail
I've already checked the domain and setup the user agent, as well as the SMTP user name and password, and the test email is working. So, please teach me how to import an email list and send emails.
Email tracking subdomain
The Email Tracking configuration screen of the ZeptoMail asks for a subdomain. I have gone through the documentation but could not find more information about how that subdomain is used by ZeptoMail to track the emails. Can someone throw some light about
Spam Issue
why do you close the ticket #105843129
why do you close the ticket #105843129 without any answer
Account not audited :( :( :(
We review each new account created in ZeptoMail to ensure that its use is compatible with our services. Your account is still in the review stage, which may take up to 2-3 business days (from the time you submit the appropriate information). If you need
Subject encoding
We have this issue since we've started using Zeptomail instead of Zoho email, in order to send email through SMTP. We use greek in subject and some characters (not the whole text) are shown as below. We had no problem while using Zoho email, with the
zepto mail issue
zepto mail smtpdataerror(-1, b'9dsn=5.1.8, stat=failure, 5.1.8 sender org blocked') @Prakash C my email is talha.asher@talhaasher.co.uk
zepto mail eroor
goof afternoon why am i getting -1, b'9dsn=5.1.8, stat=failure, 5.1.8 Sender Org Blocked I can't send out email. my email:talha.asher@talhaasher.co.uk
Sending encrypted/password protected attachments via ZeptoMail?
Hi, I'm trying to send password protected PDF files via ZeptoMail but I'm getting the following error: 552 5.7.1 virus Heuristics.Encrypted.PDF detected by Zoho Mail. Is there a way to bypass that error? Or, are there specific types of encryption allowed/disallowed
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