Update to Imprint Information
Recently, we added the option to include Imprint Information in your emails, as mentioned in one of our forum posts. With this update, we have made the feature more effective and easier to use. Our latest modification allows you to not only pick the organizational information you wish to include in your emails, but also choose the set of regulations that best applies to you. If the "German Telemedia Act" option is picked, all fields become mandatory, whereas picking the "Other Laws" option allows
Bad HTML using the template editor
I have used the Template Editor to create an email, and sent it to Email On Acid to made some cross client testing. To my surprise, my email was cropped in Gmail, as if the content was to big. I then downloaded the email, and seen that the html was over
Schedule follow-up messages with Automation
I have created my very first Automation campaign. Now that the second message has been reviewed, I am permitted to schedule it. Yet, all you provide is a delay based on either hours, days, or months. What I don't see is the ability to schedule it on a specific day of the week. I want my messages sent every other Monday morning at 8:30 am. How can I accomplish this?
Sending autoresponder email only on business days
I need to set up to send out the drip emails only on business days of the week. Seemed, we can set send setting only with specific time/day/month interval from the time joining the list. As for example, we have set up to send out the email 3 days later from the time joining the list but if it is Saturday, we don't like to send out this email on that day, rather we like to send out the email on next Monday. How we can achieve this? Thanks. Wasiur
Verified Domain but still seeing "Via zcsend.net"
Hello, My domain is said to be verified but i still see that when I send mail it shows up with "via zcsend.net" after the senders information. What can I do to fix this? I have gone through all of the steps in the user guide to try to fix this. What other steps can I take to improve my delivery rate into a normal inbox and not spam? Thank you for your reply. John
Segmenting a list based on values located in a multi select field in CRM
I synch all Potential records. I would like to segment the list using the Service Name. The Service Name field in CRM is a multi-select field. As an example, a potential selected Service 1 and Service 4. I would like to send email updates to all potentials that selected Service 1. Then send another email to all potentials that selected Service 4. Can Campaign differentiate between the values selected in a multi-select field in CRM?
How can I add a contact to a marketing campaign upon joining a list?
I have a list that syncs with Zoho Campaigns daily. Users are added to it when they download an e-book. I want to automatically send a thank you email to each user when they join this list, but not to the users who have already received it. How can I
Solopreneur Seeking SMS extension to use my CURRENT MOBILE number with Zoho automation
I'm a small business owner (it's just me) and I've been looking for an SMS solution like MightText that integrates with Zoho CRM/ONE/Campaigns I want to: 1. Use my current mobile to send/receive texts - and update the contact/lead record in CRM 2. generate
Huge delay in campaign delivery
We have a newsletter that is sent every day at 4:00PM. I have checked the delivery progression and it seems campaigns are sent in batch of a thousand. The big issue is that some people are receiving their email more than a day later.
Contacts not receiving campaigns
We have multiple contacts complaining they're not receiving any emails, but they're marked as "delivered" into Zoho Campaigns.
API "Unauthorized request." Error 1007 from any call
trying to create and manage campains from apis calls but every call I get the 1007 error. Am I missing a setup somewhere?
How to remove the elements border?
Hi, I found there are borders around each elements I created, i did selected no border, but still showing, may I know how to remove that? BR, Jiawei
Tip of the week 82 - Tips to craft an informative email footer
An email footer is an essential part of any email campaign as it is here people scroll down to for important information about the sender. An email footer, located at the bottom of an email, includes information about the sender/brand, links to manage
Groups emails blocked on Zoho Campaigns
Hi Zoho team! Some of the business email addresses have been blocked when uploading as they are considered "Group Emails". I need to have this ban lifted in order to update our community members with our monthly newsletter. Please advise ASAP Thank you very much. Romain
[Edited] Campaigns Community Meetup — United Kingdom & Ireland (April 27 - April 29, 2021)
Hello, everyone! Zoho Campaigns has been successfully hosting some virtual community learning events last year, thanks to our enthusiastic user community. We're all set to conduct our first round of Campaigns Community Meetup, this year for the United
Unable to sync Zoho CRM and Zoho Campaigns
Newly signed up for Zoho One. Both Zoho CRM and Zoho Campaigns are new to us. We're migrating from Salesforce and Mailchimp. All of our CRM data has been successfully moved to Zoho CRM. I'm trying to move our current email list from Mailchimp to Zoho Campaigns. I've exported our contacts from Mailchimp but before uploading to Campaigns I'd like to try and sync Campaigns with CRM. Steps I'm taking: 1) In campaigns I'm clicking "Contacts > Sync Services". Zoho CRM is the first choice and it says "Accounts
How do you edit a bounced contact's email address in campaigns WITHOUT a CRM integration?
We have lists in Campaigns that have been imported and some of the email addresses have bounced. They're not part of a sync. If I go into contacts and look at the bounce list, I can see them, but it doesn't give the option to edit their info- not like
Notes on Workflow Canvas
Would love to have a feature/tool to add a "sticky note" on the canvas in workflow for descriptions/explanations. This could help explain some of the logic and strategy of the workflow, process, trigger or action— as some workflows might be complicated
Linking a Pop-up Form to WordPress?
I created my Pop-Up form in Zoho Campaigns. I downloaded and activated the Zoho Campaigns Wordpress plugin. I can add sign-up forms to my website, but I can't find any instructions of how to link the pop-up form to my website. Would someone please tell
Images in RSS feed
Hi I have successfully set up an RSS campaign, but the images in the feed do not appear in the email. Please have a look at https://v3.bethshalom.org.nz/feed/ How do I fix this? Many thanks
Marketer's Space: Sending emails in the recipients' optimal open time
You've designed your own email template, come up with spellbinding content, and put in all your effort to create your best campaign to date, but you end up sending it to your leads at the wrong time. Wouldn't you feel dejected if it gets no opens? Bad timing can make or break your campaign. So how do you decide when to send your email campaigns to your leads? This is where optimal open time comes into play. It determines when each individual lead is most likely to open an email from you. Using optimal
Downloading campaign results
I would like to download a list with opens, clicks, hard bounces and optouts, but it seems I have to download them as 4 separate lists, which is a pain, is there a solution whereby I may download all in one list? Elling
Consent from older list
Hi there, I'm looking to do this in MarketingHub but knowing there are more people using Campaigns & that the process will be similar, I thought I'd post here. We're moving away from HubSpot & rebuilding our entire email marketing capabilities on MH.
Zoho sender blacklisted
Hello, Since we switched over to Zoho campaigns we have noticed that our open rates have dropped significantly. After investigating the issue, we have found that the IP Zoho is using to send on our behalf has been blacklisted. Furthermore, not a single campaign we have sent has made it to my personal inbox since the transition (Both Gmail and Outlook accounts across 6 months). These go straight to my spam folder and I imagine most of our subscribers are experiencing the same thing. We have our
Tip of the week 81 - Tips to plan out an effective nurture series
A nurture series in email marketing revolves around a journey. One that might aim at converting contacts into buyers. Even though its eventual focus is to initiate sales, its main purpose is often governed by informative content and actionable elements.
Email from campaign looks like a marketing email
We are trying to email a list of our clients through campaigns, but our emails look like marketing emails because of empty space on left and right of the content. It doesn't look like a natural email. How can we solve this issue? We tried using pain text
Block/Black-list for specific receipients
Hi, is it possible to create a blacklist and to mark specific emailadresses OR domains to this list? i.g. a user with the domain @gmail.com signed up for a newsletter - but he will never receive any emails because gmail.com is on our specific black
Workflow Triggers via Zoho Forms Integration with Zoho CRM and Zoho Campaign
A little bit of background: I am using Zoho CRM with the obvious intention of seamlessly integrating our CRM/Sales with automated marketing. Unfortunately, the forms feature within Zoho Campaign (and CRM) are very limiting. So, we opted to also purchase a license for Zoho Forms. The problem is that Zoho Forms only integrates with one application, and we have chosen to integrate it with CRM — as that's most important when dealing with contact forms. But we're running into an issue when trying to create
How to import product names from Zoho CRM to Zoho Campaigns
Hi, I am creating an email campaign in Zoho campaigns that goes out to users who have downloaded a free trial of our software. I want to be able to insert the name of the product they are trialling as a merge tag. In our Zoho CRM I can see that we have
Problem with custom views of the Deals and Accounts Module
HI, From what I've seen, apparently it is not possible to sync a custom view of the Deals and Accounts module (which is exactly what I need). Do you know how can I solve this problem? Thank you in advance,
Zoho and Facebook Lead Ads
We migrated from Active Campaign and from GetResponse to your service. But now we are realy very shoked about the situation with zoho campaigns. Now we see why zoho campaign are much more cheaper then the rest of services like AC and GR: We are not able
Zoho Campaings - Choose layout while creating campaign with API
Is there a way through the API to choose the layout when creating a campaign? I would like to change the background, and the position of certain footer elements.
How do I delete "test email" addresses?
Hi, How can I delete "test email" addresses? It's full and I can't add any new addresses. Thank you.
We can't send SMS Campaigns using different Sender IDs for different SMS Campaigns
We want the option to add multiple sender IDs to ZOHO SMS Campaign and then pick the sender ID while creating the SMS campaign. Each time we have to remove the Integration and then add a new sender ID for each user. Can we use different Sender IDs same
How to do a followup to non-openers now ?
With the 24 march update, we can't do chain/child campaigns now. How to do it with workflow now ? Thanks Alex
How do I get the public link to a sent campaign
I have sent a campaign but some of the social integrations didn't work, so it didn't post on those sites. There appears to be no way to have Zoho re-post the social posts once they have initially failed. So my next though was, I'll just post it myself!
create new contact
Hello i have try to create new contact using api but not created so i need to fnd solution .
Adding an email to an unsubscribe link URL
I've spent hours trying to figure out the mail API with no success, and the unsubscribe link options don't seem to include what I want. What I want is simple. I want my unsubscribe link to include the email in the URL, so I can handle my own mailing list
Email Deliverability
My average email open rate since switching over to Zoho Campaigns is under 10%. The previous platform we used (SharpSpring) was consistently in the mid-20s. I've seen past articles in this forum calling out similar issues with low deliverability, but most were from a while ago. Is anyone else currently having this issue? Our SPF and DKIM are authenticated. We got our bounce rate down below 1%. Still no improvement. I'm not sure how much longer I can justify marketing through Campaigns if only
Verification Email not showing up
Hello - I'm trying to set up a new sender email address in Campaigns. But I never receive the verification email in my inbox. Please help. Thanks, Drew
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