Ask the Experts 07 - How was your email marketing experience in 2019?
Ask the Experts is a virtual, 5-hour Q & A session, more like a live chat. You ask us your questions and our experts will help you out with answers. You are given the option to start asking your questions now, while our experts will be answering them only during the specified hours. Hello everyone, We are all set for the final 'Ask the Experts' session of 2019. This was an eventful year for Zoho Campaigns with many updates and features rolled out. In this session we will round up on the year long
Email Opt Out Syncing With Zcampaigns Mailing Lists
If a lead's "Email Opt Out" field is manually updated in CRM does it automatically tell your mailing list in Zcampaigns to exclude the contact from a future scheduled campaigns? or do you have to wait for the Mailing Sync to occur to catch any updates?
Nov. 15 Update Profile Email
Has anyone else received an "Update Profile" email recently that redirects to an unknown URL like the example below? I am an admin on our account, and another admin received an unsolicited email that claims to be from me, and even uses my email address in the To Field of the email. I did not initiate this email and we are trying to get to the bottom of what is going on, in case somehow our account has been hacked and this is some kind of phishing malware. Thanks Dear XXXXX, Click the button below
How do I customize the "Tell-a-friend" email that is forwarded?
Hello, I understand that right now Zoho Campaign emails have a "Tell-a-friend" link in the footer. This seemed to be nice feature which we would take advantage of. Unfortunately, the page the link takes you to looks a little sloppy, and the email which is forwarded to the friend looks ugly and spammy. Is there a way to customize the page and the email? The feature is essentially worthless if the sharing experience is terrible.
Customize Tell-a-friend Forward Email
Is it possible to add custom html for the forward email yet? I would like to remove the extra step of clicking on the link and actually forward the email itself. I saw it was mentioned in this question https://help.zoho.com/portal/community/topic/tell-a-friend-email and also here https://help.zoho.com/portal/community/topic/how-do-i-customize-the-tell-a-friend-email-that-is-forwarded .... but did not see a recent update on that issue. The template is very restrictive and not ideal for our purposes
What is the "import queue"?
My contacts haven't been syncing for almost 2 months, even though the sync is active and the last Retrieved Date is up to date. The clock logo looks clickable but does nothing when clicked. Why would there not be some sort of error or notification to let me know my contacts haven't been syncing for months?!? This is a huge problem. I've turned the sync on and off and that also does nothing. I looked at the date the last contact was added from my contacts list and I see this one has the "Import In
Marketer's space - eCommerce Solutions - Post Purchase Follow-up Emails
Hey there! In the series' previous post, we discussed about the importance of the promotional emails for your ecommerce business. Today, let's look at the second topic. Post purchase follow-up emails As a marketer, your job is much more than just making your customers complete their purchase. Post purchase period is a critical point in a customer's journey. Sending purchase follow-up emails helps you generate stronger customer loyalty, more repeat purchases, and above all, it helps your customers
Campaign gone out twice
Hi, We have done a campaign and I have noticed that some companies/contacts have received this twice (I see this from their opening rate), but they are only in the system once. Why does it appear twice (or three times)? Best
Poor Design Capabilities - Zoho Campaigns
I was very dissapointed with the design capabilities and template options in Zoho Campaigns. I figured afte the wonderful Canvas View option in CRM you might have some better features and layouts. Are there any plans to broaden your template library or improve design features? It's very clunky and basic right now and difficult to make a good design within. I find myself designing using other programs but then using mostly images I've imported. That does not make for a good Campaign.
I cant manage my Zoho Campaign account
Hello We have a Zoho Campaigns account at Zoho One. We cannot manage this account because when we try to access it redirects us to https://campaigns.zoho.com/campaigns/..../OrgCreationError.zc Please solution for this problem.
How can have a one line signup form with text and field?
Hi guys, How can I create a custom signup form and link to campaigns? I know you guys have some forms layouts, but I was looking for one line form to leave at the top of the page, you guys have only two line form (text at the top, field box at the bottom), I need both in the same line. Cheers
Zoho Campaigns - Community meetups in the US (Midwest)
Hello everyone, Zoho Campaigns team is under way and ready to have a closed group meetup with you all. Join us for our next round of community meetups in the US from September 10, 2019 - October 3, 2019. We've got product demos and smart email marketing tactics to help you through every step of your email marketing. We can't wait to meet you all! Cities: Houston, Austin, Dallas, Phoenix, Denver, Salt Lake City, Minneapolis, Indianapolis, Novi-Detroit, Cleveland, Chicago Topic: How to enhance customer
After a lead unsubscribes from an email in a workflow, what happens to the rest of the workflow?
I created a drip campaign in Campaign Workflows. We are sending it out to a specific group of leads. One person in the list appears to have unsubscribed to several of the emails in the drip. Shouldn't the first unsubscribe have stopped the rest from going to his/her inbox? Or is that something I need to add to the drip?
Marketer's Space - Understanding Follow-up Campaign - Child Campaign
Hello, In the previous post, we learned about chain campaigns and their relevance. We also looked at a user scenario that illustrated their impact. In today’s post, we’ll be discussing child campaign. A child campaign allows you to send a new email campaign to your recipients based on their actions in the parent campaign. Child campaigns are not sent as a sequence of emails like chain campaigns but instead a one-off email. You can also create a child campaign for another child campaign. Depending
Spam/Junk email
Please advise why my email generated on Zoho Campaigns are landed in spam/junk folder? Thank you
Marketer's Space - Understanding Follow-up Campaign - Chain Campaign
Hello, As a marketer have you ever wondered why some of your recipients don’t respond to campaigns? Do you find it difficult to follow up with your recipients based on opens or unopens of your campaigns? If your answer is yes, we know exactly what you need. In this week of Marketer’s Space, we'll look at the different ways you can connect with your audience by sending a follow-up campaign. Chain campaign A chain campaign allows you to send follow-up emails to anyone who's received an email from
Open & Click Rate lower than MailChimp
Hi Zoho Campaigns Support, Please help investigate why my open rates are lower than when I send similar emails via MailChimp. Previously, using MailChimp, my email open rates were approx. 20-30%, and now after switching over to Zoho Campaigns my open rate has dropped to 15-18%. This ultimately affects click rates as well. I've authenticated my SPF and DKIM. I send emails to contacts, and the sender addresses are the contact's Zoho CRM owners (my sales reps). I've checked my domain on various domain/
UTM Error for my Zoho Backstage page link in Campaigns!
I'm so frustrated! My most recent event promotion email in Backstage has been a total disaster! 670 recipients with 4 links taking them to a UTM tracking code error, not the website! My Zoho Backstage website is https://events.happyhour.group, which is great and works really well but for some reason when linked from Campaigns, the tracking code resulted in an error! Could it be that the platform doesn't recognise .group as a valid TLD? Can anyone see why this might have been?
It's raining integrations here at Zoho Campaigns
One of the biggest advantages of email marketing is that it helps you harness your data across different platforms. We're in harmony with this philosophy, and therefore have integrated Zoho Campaigns with platforms catering to different business needs. Let's walk you through the list of new integrations according to the functional areas. Customer relationship management If your business has a conventional sales and marketing structure, chances are you're already using a CRM software. So in addition
Restore deleted Campaign
Hi Team, I by mistake deleted a campaign that was sent on 05th Nov 2019. Can you please help in guiding me as to how can I restore it?
Add email to receive Scored based notification
Hey, Id like to know why I can't set up to some users to receive notification emails of the score based view function, please. How can I add contacts of m company to receive these notifications? Thank you
Tip of the week 49 - 5 tips to maximise engagement this holiday season
In reality, holiday season marketing is all about crowd control but in the virtual world, every email marketer needs to create their own crowds. From assessing the lists, planning the campaigns to sending them and evaluating the reports, this season is a tiresome testing ground. Today's tip of the week is all about five hand-picked areas which are often ignored while planning for the holiday season email marketing. These points, no matter how negligible they have been, they are rather quite useful
Can't create mailing list
When I try to create a new mailing list, I name it, give a reason for it being sent and click create. Then the button shakes like a 'no you've made a mistake' signal but doesn't give a reason. Is there a limit to the number of mailing lists I can create? I currently have 65 lists. Thank you!
Add contact scoring to Advanced Campaigns
Contact scoring feature is available in Regular Campaigns. Would be great to have the same possibility in Advanced Campaigns. Best regards, Mladen Svraka Zoho Consultant and Authorized Partner www.mladen-svraka.hr
Zoho app in Shopify
Hi, I'm trying to install the Zoho app into my Shopify store, but Zoho said that the version is not supported. is there another way to integrate both services? Best regards.
You're approaching the monthly CRM sync limit of 50 syncs . You can initiate only 3 more syncs this month.
Hello, I Recevied this message today : You're approaching the monthly CRM sync limit of 50 syncs . You can initiate only 3 more syncs this month. But I dont understand : I have configure 6 list to synchronise daily whith Zoho CRM. And in the panel Limit of synchronize, it write : Remarque: Les limites de synchronisation s'appliquent pour les synchronisations déclenchées par l'utilisateur. Elles n'incluent pas les récupérations de données automatiques. A synchronise daily, it a synchronize automatique
How to Add multiple receptionist in one email?
I have a few clients who have 2/3 emails and need all content forward to all How to do this?
Layout problem when my campaign is forwarded
Hello, Sometimes, when people forward an email designed in Zoho campaign, the layout gets all mixed. It seems that the boxes and spaces are not kept. Is there a solution for this? Does somebody else had a problem like this? Thank you,
Marketer's Space: Signup form - Automating the onboarding process after a form submission
In the previous post, we learned about pushing leads to CRM after a form submission. In our final post of the series, we'll learn about automating the onboarding process after a form submission. This can be achieved by associating a signup form with a workflow. When you do so, leads who sign up will be pushed to the workflow, and the corresponding action will be executed. How to associate a workflow with a signup form Select a signup form and go to Automation Tools subtab. Select Push to workflow
Error message that says only images and no text
I filled out a template for a weekly newsletter with text and images throughout but when I click save and next an error message comes up that says "Campaign content has only images and no text" which is not true at all. I have no idea how to fix this issue and don't know where the problem is.
Marketer's Space: Signup form - Pushing leads to CRM after form submission
In yesterday's post, we learned about adding custom fields to a signup form. Now let's dive deep and learn about pushing leads to CRM after form submissions. Among the various methods available to push contacts from Campaigns to CRM, configuring a signup form to push leads is a quick and easy option. How to push leads to Zoho CRM Select the required signup form, and, in the Automation Tools subtab, select Push to Zoho CRM. Then set the action to either "Push new and update existing contacts"
Marketer's Space: Signup form - Adding custom fields
In the previous post, we learned about associating a mailing list with a signup form. Today, let's learn about adding custom fields to a signup form. Custom fields provide a window of opportunity to learn more about your contacts. The data you collect using custom fields can be used to personalize your email campaigns. How to add a custom field to a signup form Click the Edit icon next to the required signup form. Then click the Add Custom Field icon. You can configure the custom field by providing
Marketer's Space: Signup form - Associating a mailing list
In our previous series, we learned about using merge tags in email campaigns. In this week's series of posts, we'll be learning about the following salient features of signup forms: Associating a signup form with a mailing list Adding custom fields to a signup form Pushing leads to CRM after a form submission Automating the onboarding process after a form submission In today's post, we'll learn about associating a signup form with a mailing list. Signup forms allow customers to sign up to
Zoho Campaigns: Many of my Bounced Contacts want to be added back to our Email Campaigns
This week I started to reach out to some our our "Bounced" customers to see if they changed their email address or had issues with their mail services. Many of them said, "That is my correct Mail" and "No, my email services has been good". They want to continue to receive our emails. Can you please provide steps I need to complete to get my Bounced customers back online? Thanks, Todd
Marketer's space - vCard merge tags
In the previous post, we have learned about Video Merge Tags, In this post, we'll discuss vCard merge tags. Using vCard merge tags, you can send your contact details as an attachment to the recipients. They can then add you as a contact in their respective email accounts. In Outlook and Gmail, when the recipient clicks the attachment, your details are automatically updated as a contact. For other email service providers, the recipients need to download the attachment and manually add it as a
Tip of the week 48 - How unhealthy mailing lists ruin your holiday email marketing
Reaching out to a huge number of contacts promptly and effectively is one of the USPs of email marketing. The holiday season is a big testimony to that. Email marketers are at their busiest this time of the year sending promotional emails to as many contacts as possible. If you're an email marketer, you already know how email marketing software makes your life easier during these times. That said, you must look after it well for proper returns, by not feeding unhealthy mailing lists. What's an unhealthy
Marketer's space - Video merge tags
In the previous post, we learned about contact merge tags, Today, we'll discuss video merge tags. Video merge tags enable you to link videos—in the form of a thumbnail and overlaying play button—in email campaigns. You can link videos from Youtube, Vimeo, and Wistia. Click here to learn how to create video merge tags. How to use Video merge tags In the content section of your campaign, choose a component and select Video Merge Tag from the Merge Tags dropdown. Select which tag you want to
Date Field Autoresponder not sending Welcome Emails
Hi Team - I have Zoho CRM synced with Zoho Campaigns. I have a date field Start Date. I created a date field autoresponder to send Welcome emails 1 day after Start Date. After configuring messages, I activated the autoresponder. It sends out messages the first time but on the 2nd day, it does not send out Welcome messages anymore. Today is Nov 1 and it should have sent out Welcome emails to 2 of my contacts. Can you please check this? This is a recurring issue and I have deleted and recreated this
Marketer's space - Contact Merge Tags
In the previous post, we learned about social merge tags. In today's post, we'll discuss contact detail merge tags and contact custom merge tags. Contact detail tags include basic details like a contact's email address, first name, and last name. These tags are available in Zoho Campaigns by default. Contact custom merge tags enable you to personalize email campaigns by fetching contact information from additional contact fields and contact custom fields. All you have to do is to create a contact
Where is the API to use on Wordpress Campaign Plugin? IT´S MISSING
Hi guys I Just start using a free Zoho Campaign and I´m trying to connect to a Zoho Campaign Wordpress Plugin. However at API´s section doesnt showing the generate api only the ZSC key which shows as invalid in the plugin. What's happening why is missing? The api section only shows this info:
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