Ask the Experts 03 - Everything you want to know about automation in Zoho Campaigns
Hello everyone, Zoho Campaigns is ready to host its third 'Ask the Experts' session. The first two sessions gave us extensive knowledge about our users' product usage and actual business requirements. This time, we've decided to focus more on the automation capabilities of Campaigns, taking into account its essentiality in different industries. We also take this as a chance to convey something important. Zoho Campaigns released its new version back in December, 2017. Since then, we've had good responses
Tip of the week 20 - 'Custom Roles' and 'Access Privileges' for a flexible email marketing
Email marketing is adopted by many industries and it's the most-sought-after channel for engagement. For each organization, there are different teams that send out emails. With multiple team members handling the same email marketing account, there's a need for flexibility and a tailored means to use the product in a way that's convenient for each of them. Suppose you belong to a five-membered team, comprising of a developer, visual designer, tester, support expert, and yourself, the marketer. While
Duration of Report Data?
Hi, Zoho! I ran my first campaign a couple of weeks ago -- it was my monthly newsletter, and I published on 6/29 (I normally publish the last workday of the month). Everything went great with the launch, so thanks on that account! I was excited to view the reporting info, and everything made sense to me. Since I sent the campaign on the Friday before a US holiday week, I wasn't really expecting to see a ton of action that first week. Unfortunately, though, I can't seem to refresh the reporting data
Remove Response from form
I have set-up a form, and it automatically had several response types added to it. I would like to remove all but one response type (I want to keep the sign-up thank you page). How is this done?
Signup form customization -
In the edit form, I am not seeing any options to customize page. I would like to add the privacy policy to the form. I just see two fields email and name. None other customizations as per this link is not available. https://www.zoho.com/campaigns/newhelp/signup-forms/customization.html#Privacy_policy
Page Campaigns in Facebook
Am I correct that, in order to run a Page Campaign on Facebook, you have to create a Page Tab. However, in order to create a Page Tab, you have to have 2K+ likes on your Facebook page? Therefore, unless you have 2K+ likes, you cannot run a Page Campaign. Is this correct? Why 2000 likes? Would like a little more info about this. Thanks!!
remaining synchronizations for this month
Hello Zoho! I have two CRM views synchronized with Campaigns and, since a few days ago, I have notices that I have 0 synchronizations for this month, when do I have the 50 active synchronizations again?
Private Lists are showing up and allowing Signups in the Update form
Lists are set to private and they're appearing in the "Public" set of lists when you go to Update. Pretty serious bug...
Email "Update Profile" only points to generic form
The "Update Profile" link attached to email footers seems to only go to a common update form. I have different signup forms for each mailing list asking different questions. How do I have the Update Profile use the signup form attached to that mailing list?
Email alert notification
Hi, Is it possible to set a notification email once someone downloads our documents in our email campaign? We'd like to receive a notification email saying, e.g. "Hi Catherine, X contact download the document" and is this also applicable if we're using an auto responder in Zoho Campaign? If not, is there any similar trigger that we can set for this? or any suggestion that you can advice?
Base URL
I'm trying to use Contact Form 7 with Zoho Campaigns on my Wrodpress site (the Zoho Campaigns plugin and forms just don't cut it). Where can I find my base url to complete the integration?
need help?
my images look good in preview, but are then skewed when sending email. Also, are image sizes "fixed" by which template is being used? Thanks You!!
Tip of the week 14 - Build sender reputation with List Description
Email remains the standard channel of communication regardless of the evolution of marketing concepts. Taking into consideration a lot of email spamming and data protection laws, it's important to maintain transparency in your email marketing campaigns. Creating this element of transparency is not just to stick to these regulations but to essentially earn sender reputation and trust. Also, by meeting such simple factors, you get your subscribers to engage more with your brand. As far as email communication
About "Zoho Campaigns' GDPR Features"
Hi!! I find these new features really interesting. We are Zoho One users and we use all its modules (CRM, SalesIQ, Survey, CRM, etc.). We handle two lists in Campaigns: one for customers who have purchased or have an offer from us and is pending decision and another for subscribers of the Blog. All users in the first list are CRM contacts. I see that, now, we can send the consent via Zoho CRM Form and, I think it is the best way to manage our GDPR compliance. But what exactly does this mean? What
Mailto button
Hi, I am trying to create a button which will have a link to email (mailto:). In the template editor I only have the option to create a link to an url. Do you have a solution for this? Thank you!! Kind regards, Anca
Clean inactive subscribers from list
We send a daily email message to one of our lists. Over time the open rate has dropped very low and we are concerned it is affecting our deliverability. Is there a way to identify "inactive" subscribers (eg. people who have not opened a campaign in over 3 months) and remove them from a list?
HF:ORGINFO not active
I try to import a newsletter with a custom header and footer. The unsubscribe is foreseen. And as the notice in the tool suggested me I also included the $[HF:ORGINFO]$ tag. But on import I get a notice that the merge tag $[HF:ORGINFO]$ is disabled or deleted. But I have no idea where to activated it or add it in orde for it to work. The strange thing is that yesterday the import worked like a charm.
Google Analytics Tracking Code for Campaigns and Surveys
I'm using Zoho Campaigns and Survey for a bulk email which links to a survey. I set up Google Analytics by adding the integration to Zoho Campaigns and then setting up a property in Google Analytics with the URL provided by Zoho Survey (which is where the link in the Campaigns email leads to). But I'm unsure where to add the tracking code. I assume I add it in the email content somewhere and the survey content somewhere. But the provided tracking code is a script, so I'm unsure where to add it.
Can you change the size that we upload to the template?
my images look good in preview, but are then skewed when sending email. Also, are image sizes "fixed" by which template is being used? Thanks You!!
image+text doesn't show properly
When I selected image+text features, the overall format looks good in preview, however the arrows appears and the text format changed when reading the emails in mailbox. Is there anyway to adjust?
Segments with Custom Fields - repeat signup
I have searched through the documentation and the forums and can't find the answer to this question. 1) create a list 2) setup two custom fields 3) create 2 signup forms which each have a hidden field that corresponds to one of the custom fields the intent was to flag if the user filled out form 1 and to flag if the user filled out form 2 so we could have them on the same list but see which (or both) of the two forms they have filled out - in practice the first to be filled out is saved, but the
Forms customization
Is it possible to customize forms with a free account? If it is, I'm having a lot of difficulty figuring out how to do this.
How to find the signup form from signup forms list?
I have a website developed by someone else. The website has a zoho campaign sign up embedded in the footer. I am not finding the sign up form in the forms list. Is there anyway to identify the form from the embed code?
Tell subscribers how you know them
Hi, I was wondering why the message that we added in the box under "Tell subscribers how you know them" didn't appear in our campaign. Note: [Your message will be added to the footers of all your email campaigns] >>> but I didn't see any added message when I run our test campaign. Regards, Catherine
Join us at the Campaigns Community Meetups in Mumbai and Delhi
Hi people, Here's a good news! Zoho Campaigns is ready to organize the Campaigns Community Meetup in Mumbai on 20th June, 2018, and in Delhi on 21st June, 2018. Join us to know how to "Build your brand and drive more sales using Zoho Campaigns," through a session of product presentations and key networking opportunities. On attending, you can: -> Get a better understanding of Zoho Campaigns' capabilities. -> Engage with peers from your city and build more meaningful connections. -> Interact with
Storage size for attachments
What is the storage size for the attachments under the Library tab?
Order of display of messages
Hello, I do not understand the hierarchy of automatons of answers. In a PLC, I created 14 messages. The first message is sent to the user's registration in the list. Then the second message is sent 10 days after, then 20 days after, etc. I added a fifteenth message that I want to send 5 days later. So I want to intercalate this new message between the first and the second current. I have set the send 5 days after joining the list, but the message is at the very top of the timeline. So I have the
"NEW GDPR" in EU. Add contacts to Do Not Mail via theCampaigns API
This is very very important to us and for any customer who has Zoho as platform. We need to add contacts in "DO NOT MAIL" via Campaigns API for each future request of any person. Remove them for the any list of subscribers it is not enough because it's a possible problem in the further, and do this manually (add in Do Not Mail) it's really dissapoiment. In this topic https://help.zoho.com/portal/community/topic/is-it-possible-to-add-contacts-to-do-not-mail-via-the-campaigns-api you received the
How do I right-align an image in a Campaign message?
I can't find a control to right align an image inside a paragraph in a Campaign message (I'm moving a message over from Mailchimp). Strangely I can't even find a discussion of image alignment for Campaigns anywhere :-o Is there a simple way to right align that I'm just missing?
Wanted! Experienced Zoho Email Campaign developer
We are in need of an individual that understands how to develop, setup up and maintain email marketing campaigns in Zoho for DtC/B2C. Hoping to find someone with experience developing the workflow for continued drip campaigns. Please contact us by email at info@incrementalbusiness.com. Thanks, Mark
What's the difference between Opt-in...
Hello everyone, What is the difference between the fields: 'Opt-in', 'Subscriber to our newsletter' and 'I would love to be update' ?? You can see these files when -for example- you want to export a list. Thanks! Alberto
GDPR-related feature updates from Zoho Campaigns
The General Data Protection Regulation (GDPR) is fast approaching and it is time we rethink the way we do email marketing. This regulation gives the citizens of the European Union countries complete control over their personal data and urges organizations to value every piece of information they have about their customers. Whether it is data collection, storage, or usage—everything needs customer’s approval. In addition to our double-opt-in sign-up forms, opt-out and update profile options, we have come
How does "Purpose of sending email" work?
Since today it seems to be mandatory to set the "Purpose of sending email". When choosing multipurpose - our existing mailing lists cannot be choosen is this a bug? do we have to make new list? how does this feature work? whats the effects of this settings? It would be quite nice if you provide a tutorial when releasing such important features!
How to create an automatic mailing list
Howdy everyone, I've got 7000+ contacts, and need to create my first campaign to ~250 of those contacts. I've created a report in CRM that successfully isolates those recipients by pulling name, email from Contacts and filtering on a couple of custom fields in Company. The report works quite well! So I can export that report and import it into Campaigns. That's cool. What happens when we get other people that meet that criteria down the road? The cool part about Zoho One is the integration.
Issues with Website
We keep running into issues where the Campaign's Save buttons don't work or take a while to load. No other Zoho product is this bad. We're using the Latest version of Chrome on Mac. Anyone else experiecning this issue?
GDPR Consent mail Discrepancies
Hello everybody, I have sent a consent mail to a list containing 680 contacts (Subscribers). The report tells me that a total of 161 emails have been sent. And 160 delivered. Does anyone know where the remaining 519 are? Thanks you a lot!
Tip of the week 13 - Smart signup forms to comply with the laws
Marketers are caught in an oft-repeated process of acquiring new subscribers, nurturing them with relevant emails, and converting them into customers. This is the fundamental cycle of email marketing, but with the times changing, it's important to reflect on the basics and make provisions for the changes. Email marketing laws are getting stringent and with every new regulation (such as General Data Protection Regulation (GDPR), German Telemedia Act, etc.), comes a set of safe and permitted ways to
Consent Email Reminders
Hi, I have tried to speak to support about this but having no luck. The first consent email is due to be sent on Friday (I know we are late to the party) I want to send the reminder email on Tuesday and the final one on Wednesday so that we are all done before the 25th May and the law comes in. However, it will only allow me to schedule the emails 7 days apart. Why is this? I need to get 3 emails out in the next 7 days. Please help me get this fixed asap.
GDPR
As users of ZOHO ONE, what is the best way to request consent to comply with GDPR? We use CRM and Campaigns with synchronization services. regards
Say yes to GDPR - Campaigns Community Meetups across Europe for GDPR
Hi people, We've reached closer to the onset of the General Data Protection Regulation (GDPR), and Zoho Campaigns is all-ready to help you comply with the laws. We're happy and excited to organize the GDPR-based Campaigns Community Meetups at Spain, Germany, and Italy this month. These meetups will be co-hosted by our partners in those specific countries. So, get ready to attend our upcoming meetups to: - Learn more on how Zoho Campaigns can benefit your business. - Understand what's GDPR and how
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