Sync not updating opportunity stage
I'm syncing opportunities data from Zoho Analytics and making mailing segments based on certain criteria. I made a segment which has criteria that the opportunity stage is 'Renewal, Qualified, Quote Sent, Closed Lost' specifically not 'Closed Won', however
Problem when forwarding emails
When I want to forward an email received through Zoho, the layout changes: Buttons are cut Pictures change size Text changes alignment (left/right/center) Is this a common problem in Zoho? Thank you, Suzannah
FirstName tag not working in Zoho Campaigns
Hi all, We're setting up emails and adding the FirstName tag but it does not pull the first names at all. Are we misunderstanding what DB table the FirstNames are meant to come from? Thank you.
Missing Conditions options on Custom Field when attempting to build new Segment in Campaigns
We have mapped a custom field from CRM to Campaigns. Sync appears successful (image below), and the custom field (Contact Type) shows as an option when we try to Segment, but the Conditions aren't showing (image below) thus we can't actually use the custom
Non-public topics for Zoho Campaigns
Hello, I would like to use Zoho Campaigns to email correspondence with investors, but I don't want our regular marketing users to receive the emails or have the ability to sign up for the topic. Is it possible to create a campaign that is outside of the
How to re-subscribe a unsubscriber that changed their mind?
We have a customer that unsubscribed by accident and is requesting that we add them back to our email campaigns. I've tried finding a method to do this but my searches are coming up empty. Any tips on how this can be done?
Campaign sending has been disabled
Please check my account i sending two campaigns under two days so my campaigns sending is disabled please active my sending campaigns account. and i'll try to remove bounces emails so they show notification you can contact with support team.
How do I change the topic hierarchy from product to brand?
I have clicked on the contacts/manage topics - and it shows me product topics are selected - but I don't want this. Not sure how this was set up. Even when I click edit on the right side it wants me to add a product. I don't want to do this I want
Using the Workflow editor - move multiple elements at the same time
Is there a way to move multiple elements at the same time? Currently I have to move each element individually during editing, which is a huge pain. Any tips gratefully received!
Animated GIF
Can i use an animated GIF in Zoho Campaigns emails?
Campaign won't validate SPF/DKIM DNS records for domain
The DNS records were added, and using the "Configure" dialog to test will say that the domain validates, but closing that dialog still marks the domain as "Authentication Incomplete". What am I missing?
Field is not visible in synchronization from CRM to Campaigns
Hi, I've added a fields in CRM: Customer Success Manager. However, I am not able to add this field to the synchronization. It is not visible to select.
Alternating columns - How to reverse order on mobile - Responsive template
Can the order of alternating columns be reversed on mobile so that image comes before the text? Example: Desktop Row 1 column Left (image) , column right (text) Row 2 column Left (text) , column right (image) Mobile Currently Row 1 Image over text Row
Zoho Campaigns Automation
I'm missing something... how do you associate an Automation to a mailing list or campaign?
Campaigns importing tags from CRM
If I import a contact from CRM (I have this set up automatically), and I have the client Tagged in CRM, how do I get it to automatically apply that Tag in Campaigns so that it is automatically launched? Thanks!
How do I remove the border around an image?
Hi, I want to add an image to the top and bottom of my email to give it a rounded look, similar to some of the templates provided. However, when I try to upload an image, set it as banner with no border, there is still a white border around it and the
Anchor Text in Zoho Campaign?
I send plain text emails using Zoho Campaigns and they can be long. I want to be able to place Anchor Text links at the beginning of the email so the reader is able to skip to the topic that interests them most. I found a resource that is 10 years old
Contact Segments with multiple CRM modules
Hello, We have a somewhat unique setup in our system involving various components: Contacts, Accounts, Deals, and a couple of custom modules named Properties and Audit Logs. We're looking to implement a notification system via SMS and Email specifically
Changing footer in a campaign
How can I change my footer when I create a campaign. I do not want my predetermined footer to show all the time. Depending on the campaign I am sending I need to change my footer.
Has anyone experienced issues with emails showing delivered but the recipient does not receive it?
We set up SPF and DKIM for our domain, but it shows that a campaign has been delivered and the subscriber never received it. The recipients are from our company, so we were able to validate that it had not gone to Junk or Spam. Has anyone else experienced this? Any suggestions on how to correct or investigate?
Text wrapping
I can't for the life of me figure out how to make text wrap around an image. I've looked in the Knowledge Base & done a search, but none of the suggestions seem to work. Do I need to choose a special template to do this?
Server Error? Image Links All Broken
Has somethign changed in the set up for uploading and including images in templates? All our links are broken right now and following the image link leads to a page like this:
Google and Yahoo's 2024 email authentication requirements: A new era of security
Greeting of the new year! Starting February 2024, Gmail and Yahoo Mail are rolling out stringent email authentication requirements to combat malicious messages, reduce inbox clutter, thwart phishing attacks, diminish spam, and bolster data security. Here
When will zoho add the new Microsoft standard font 'Aptos' to campaigns email templates
Is there a data for when Zoho will add the new standard font Aptos to their platforms?
can't verify my spf record
I need help to verify my spf record. I added the sm spf record that zoho give me but it still not verified. please help me to verify my spf record.
Re-syncing/Force Sync
Hello, Is there any way where I can re-sync new information that has been added? It is scheduled to sync tomorrow, but is there a way to force it for the same day?
Filter Vendors/Suppliers from Campaigns
We are unable to filter out our vendors/suppliers from any mass campaigns we send out. When synching our CRM contacts within Campaigns, we are unable to map the "Vendor Name" field. We have tried to create a segment from our all contacts list but to no
Send gated content on form submission
Hi there, Hope that someone can help me. I have gated content on my website that I want to email to people after they fill in a form on my website. I've tried using the signup forms but then when someone who fills in the form, who is already in my database, it doesn't send the email. How can I set it up so that whenever someone fills in a form (as many times as they want), they will receive an email for each form submission? Thanks a lot! Ricky
Campaigns Intergration with WooCommerce Not Working
I recently signed up for Zoho Campaigns as it was recommended by a number of search results as reasonably priced option for small business. One of the features that drew me here was the integration with WooCommerce and the ability to capture customer
CRM and CAMPAIGNS does not give me a BUILD CRITERIA option to create list
How to remove [Marketing] text added to email subject?
When I send a campaign, the recipients get a [Marketing] text is added to the subject. Why is this? How can I remove it?
Leads Not Being Added to Workflow Automation
I am trying to set up our first nurturing campaign. The criteria I have set up is Lead Stage = Nurturing. I have a test lead that has that Lead Status: The Lead is NOT being added to the Workflow:
A/B Testing Preheaders
Hi folks, I see that I can create separate subject lines for both versions of an A/B test, but can I also create separate preheaders? Since both subject lines will be different, it seems odd that the preheader can't be changed to match each. Thanks in
Zoho Campaigns: An Outstanding Email Marketing Tool
Introducing Zoho Campaigns! A product designed by Zoho, the Zoho Campaigns is made to create, deliver, and manage integrated email campaigns that can help in boosting the sales of a company and its customer base. Zoho Campaigns is actually an email marketing
Footer: Zoho make a big downgrad with new footer option
Every post about the new footer function is negative and all say: its a big downgrade. The idea behind this new function was: Make it more simple. Great, now its faster and more simple to add an footer. But nobody from zoho team think about the more bigger
Remove Default Email Header / Footer in Email Template - Zoho Campaigns 2020
Hi Zoho Team, I have searched the community and only find outdated support on how to remove the default email header / footer from Zoho campaign emails. Not much related the latest 2020 Zoho One version. I created an email template with the built in widget builder and included the proper unsubscribe / update profile / and all required compliance links. When I send a regular campaign the mail has both the custom header / footer I created + the default header / footer too. I saw no option to remove
Low Open Rate
For some reason, our last 3 email sends have a had a very low open rate. Our first campaign had 1 open and the next 2 had zero opens. All three were sent with the same list, but the email addresses have shown opens previously. Is anyone else experiencing a low open rate lately?
Sending a pre-populated Survey via a Campaign
I'm trying to send out a Survey via a Campaign but it doesn't pre-populate the Survey with the contact details. When I send it out via CRM - it does pre-populate. Is it possible to do this? Thanks Tim
How to choose contact fields returned by the api
Hi, Using the getlistsubscribers api, is there a way to select the fields returned for each contact ? Or any other way to read the value of the custom fields for my list contacts through the api ? Thanks.
Multiple Woocommerce
Hi everyone, I've been exploring the Zoho Campaigns plugin for WordPress, and I'm curious about the possibility of connecting multiple WooCommerce sites to a single Zoho Campaign account. Specifically, I'm interested in importing data from all four of
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