Delete Users in ZohoCampaigns
Hi, We need to eliminate three account of our ZohoCampaigns site, coordinacion@bs.com.ar arlinl@bs.com.ar maximilianoh@bs.com.ar I seem to be able to deactive but not remove/delete. Please help.
SPAM Campaigns
Hello:I'm having trouble sending the campaigns.They reach the SPAM folder to my contacts. I already did the SPF / DKIM verification of the domain to avoid this kind of problems. What could be the inconvenience? Thank you.
Bounced email
I have a problem with the bounced emails. Some contacts for some reason are show like bounced, but in fact the already exist and I need them in zoho campaigns, because they are really important for the campaign that i want to sent. There is any chance that i can add it to the contact list? Like accepting the fact that maybe noone will receive the e-mail, but at least that the e-mail will be there. Please and thank you:)
Incorrect Hard Bounces
Hi, I have had a few clients contact me to say that they are no longer receiving emails from me. After investigation it seems that some of my clients email addresses are being recorded as hard bounces and being moved off the mailing list. Why might this be happening? Thanks, Craig
Recent imported contacts are not receiving campaigns
Hi We are putting new contacts into CRM ensuring that the opt in flag is ticked. We have daily sync to campaigns, however, it appears that these new contacts are not receiving our campaigns, as they are being rejected from the workflow, or they are not syncing from the CRM to campaigns. Please provide a fix.
Where are the Recipients of the A/B tests in the campaign report?
Hi, I conducted an A/B test on one of my campaigns, but it seems like the campaign report only contains details regarding the emails that were sent to subscribers after the A/B test. I am also syncing this campaign with Zoho CRM and the campaign in CRM only contains the contacts that were sent emails after the A/B test. I would like to get a report on all contacts within the campaign. Thanks!
Zoho Contact Sync
I'm trying to sync a new list from Zoho CRM in Zoho Compaigns and it's been "awaiting" for the last hour and a half. How do I get the list to sync?
Is email campaign not available with Zoho Free account?
Hi.. I am trying to evaluate the email campaigns, but was not able to create one successfully. I was able to create a campaign with type as Email. The online documentation and the screens I see don't match. Can we not send email campaigns with free account? Thanks, Satish
Cannot add a user (Already in another organization)
Hi! We are trying to add dtapia@indices.com.co to our Zoho Campaign account but it's saying she is already part of another organization. She tried logging into a campaigns before and it tried to make him setup a new company rather than log into our main campaigns account. Now when I try to add her as a user within our campaigns account, it says she's already part of another one. Can you please clear out dtapia@indices.com.co from any organization, please. Thank you.
Error when access Zoho Campaign
I get following error page when i try to login to Zoho Campaigns [Exception in:/jsp/CampaignHeader.jsp] null
Canceling a User's Subscription with an API Call
I am having been following the API guide at https://www.zoho.com/campaigns/help/api/contact-unsubscribe.html and have difficulty understanding what is going wrong with my implementation. I am testing the call on a local server (Rails backend) and am getting the following response error (listkey and authtoken are removed from this example): ZOHO_CAMPAIGNS = Faraday.new("https://campaigns.zoho.com/api/xml/", params: { authtoken: AppConfig.zoho.api_key, scope: "CampaignsAPI",
Uploading zip files not working
Hello, I have been trying to upload a zip files with my images to the library. The system keeps rejecting the zip file even though I have removed every image greater than 4mb using "find . -type f -maxdepth 1 -size +4000000c -exec mv {} ../temp/ \;" before compiling the zip file. The error I am getting is The image you are trying to upload is too large. Image file size must be below 4 MB(approx 1024 x 1024 pixels)each. I have tried decoding the unicode names to ascii, but that has not helped either.
Facebook link up error: You have denied the following permission(s), please grant us
I'm trying to set up a social post and I need to associate our FB account. I click the "Associate Account" link, use the FB password, but I keep getting pushed back to this error message: You have denied the following permission(s), please grant us Is this just a glitchy Facebook thing? Any ideas how to get beyond it?
Column alignment
I went back to work on my current campaign and noticed my columns no longer line up. It's strange since they lined up last time I worked on this. I have a 30:70 split on my main body, but the two columns are no longer side by side. Is there also a way to make the main body wider? I don't understand what would have happened since last time I logged on.
Social Campaigns not giving me to publish a URL
Hello ZOHO experts Need your help! I integrate all my social profiles/pages to the campaigns and want to publish posts + links. all the time giving me error that need to be in post option "link". However, still giving me error "Cannot fetch content for given URL" https://goo.gl/F7MQj4 Its possible to publish content and url together ? I think its reasonable to do.. Thanks EC
Push Data to Zoho CRM - Lead Status?
Hi, I've Push Data to Zoho CRM enabled. Anyone who open or click on the email will be added to the CRM as leads. What is the Lead Status for this new lead that's pushed from Zoho campaign? Thanks, Aihui
Button suscribe
Hi, I need to add to my email a button subscribe. I need the html code for this. Thanks Daniel Sanchez PS: I don't need the html to make a button, I need the URL to get a subscribe to my list. Thanks
Importing a small amount of my contact list.
Hi, I just tried to import 100 contacts from my marketing list and of that 100 you have only added 40, stating 57 as group emails, which don't appear to have been added to my contacts. Can you please explain why this is and how I can fix it? Kind regards, Rob
Get Mailing Lists not return json data
https://campaigns.zoho.com/api/getmailinglists?authtoken=[API Authentication Token]&scope=CampaignsAPI&resfmt=JSON Not return data https://campaigns.zoho.com/api/getmailinglists?authtoken=[API Authentication Token]&scope=CampaignsAPI&resfmt=XML return data I can't find any issue please help
Is there a way to view all recipients of an A/B test?
I am viewing the results from my first A/B email campaign, and the only stats that I can see are for the emails that were sent after the A/B test completed (in this case, all of the remaining emails sent with the B subject line). Is there a way to view the stats for the entire campaign, all together?
Content under Review for days?
Hi there, I currently have a autoresponder series in campaigns setup which has been under content review for days. This seems abnormally long compared to my other autoresponders, so I think there is something wrong. Please help, James
subject line tester
I came across a great setup that Mailchimp uses- a subject line tester (http://blog.mailchimp.com/subject-line-suggester-from-mailchimp/) Could Zoho Campaign set something like that up using the subject lines of all their users and % of opened results?
Editing Footer
Hello, Is there a way for me to edit the footer and put our company's copyright information in it? Or should I place is at the bottom of the body of the email? Thanks! Troy
Add account to main organization
Hi there, Our accountant has been trying to add my email as a user to Campaigns but the "Join Account" link always leads me to the notice that there's a mismatch in the email address. We've double and triple checked but there was no spelling error. We even signed in and out of out accounts but the error still persists. I now have an account in Campaigns under an organization name I had to key in myself, and I need to be added to my main organization. Deleting my account and sending another invite
Merge Tags for Mailing Address?
Hello, I work for a company with hundreds of branches. So our mailing address will vary based on the customer receiving the email. Is there any way to use merge tags or something to have the mailing address alternate, rather than it always being our home office address?
Help Zoho Campaigns
Hello, I am already pay 60usd for 8000subscribers one month, but i make a change on the plan to 500Subscriber, and then my 8000 subsriber gone. now i can only import 500 subsribers, how can i have my 8000 subscribers back which i already pay for it? Thanks Doris
Hard Bounce Soft Bounce
Hi Zoho Team, I wanted to know the difference between hard bounce and soft bounce. So, as a test, i intentionally sent a mail to wrong email id. And it says mail is delivered and unopened, i'm not able to understand the difference at all, according to your definition in forums Hard Bounce - An email which is Permanently bounces back to the sender due to "invalid or unknown recipient/account" or "domain does not exist" is called hard bounce. Soft Bounce - Recognized by the recipient's mail server
Trying to get my sign up form to work - confirmation URL error
Looking for some help here. I went through Zoho Campaigns, set up an email list and a sign up form. Used a generic template - customized the color and the font, but that's it. Embedded the code on my website, published and then tested it. I got the subscription confirmation email, but then when I clicked on the "Confirm Subscription" button, it brought me to a page that said: Problem in Confirmation. Sorry, we are unable to process your request. Please check whether the URL has been entered correctly.
Contacts Not Opening My email Campaign
When I send out my monthly email campaign, I have noticed that a very high percentage (80-90%) of the contacts do not open my email. I realize of course many people will not open certain emails. However, those percentages just seem high and they have been consistently that high ever since I started Zoho Campaigns.. Any reason as to why?
Waiting to be reviewed is taking too long
I have a campaign that was sent for approval...I received the email that it has been approved...but right after another email saying it was changed to "draft". It's still in the review stage. (see attachment) The name of it is "Frederic Terminated" The other 3 are taking just as long. Can you tell me what's going on and how long before I can get it approved? Thanks Pam
Contact list deleted
Hi, I deleted a contact list while I just intended to delete one contact. Pls help me recover ma contact list ! Thanks Véronique
Mass update not working on Report page for Campaign
I'm trying to update a field based on which users have clicked on a campaign. There is an option to choose "Mass Update" and then choose a field to update. I have created a field called "followup" and I mass-update this field to "true." I get a popup saying the update was successful. Then I go to the Segment that is supposed to show all contacts with "followup" as "true." No contacts have been added. The mass update has not worked. Note: I can't use the "Email clicked recipients" feature because
Adding contacts to campaignes already released
Hello, could you pleas advise with one simple problem: after releasing campaign I would like to send it to some more contacts that came to the mailing list after releasing it. In ZOHO CRM it is easy - I simply sending email, choosing template, I can add new contacts to campaign already released. In CAMPAIGNS I can find simple solution. Pleasee addvise how to do it with 'two clicks'
Zoho Campaigns Wordpress Plugin Issues
Several Issues with Zoho Campaigns Plugin: 1) the plugin is causing my drop-down MENU links not to work on the page that the form shortcode is inserted into 2) the plugin [shortcode] does not appear to be "Responsive" Can you please quickly help me resolve? Here's a link to the page the form is inserted into: http://patriotlegalprotection.net/TEMP/ Thank you!
Media Database, Media Lists and Email Campaigns
Today, our organization is maintaining master media lists in spreadsheets (for team and client use) and Mail Chimp. And then separate folder to keep Media Bios. I want to have a system where my 10 person PR team updates 1X and have this reflected through our various processes. Right now, we are making LOTS of mistakes, not to mention all the time wasted. What I'd like to do: Create a custom Contact Database for our Press/Media including text field for BIO Be able to create custom master media lists
Add User to Campaign
I am trying to add a user to Campaigns, but it says that the account is part of another organization bob.ehlers@hautespot.net I have tried to delete everything under this account, including lists, contacts, etc. But the error persists. Please delete the account bob.ehlers@hautespot.net from Campaigns. PS...I tried calling help line and it just rings no answer. This happens often with Zoho support in general. No one seems to answer the phone.
Internal Error occured on Campaigns
An internal error occurred while adding your email address. Please try again after sometime or contact us at support@zohocampaigns.com to resolve the problem. Please advise on how to resolve the issue Thank you in advance Nick Kipriotis
Syncing with ZOHO CRM
Im getting the following error when i try and sync ZOHO CRM with campaigns: https://youtu.be/zavOcmnqzvE im sure im overlooking something simple...
Campaigns not saving content
Hello, I have been using Campaigns today and have just found that it has stopped saving the changes I make to content. Thanks Sarah
EMBED A VIDEO IN GMAIL AND MAKE THE VIDEO OPEN UP IN A LIGHT BOX
Hello Support Team, Plz have a look this email. http://www.eversparkinteractive.com/cool-gmail-video-embed-lightbox-trick/ Kindly let me know how can i do open video popup in gmail inbox from your html editor. Plz provide the solution for this asap. Looking forward your reply. Thanks Peeyush
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