Unsubscribed to subscribe
Hi, I've got one of my contact who unsuscribed to my mailing list by mistake. How can I change the status of this contact so he can be back to my contact list? Thank you for your help,
Hard Bounce error email adress contact
Hello I had some contacts hard bounced on my list In fact for someone, their email adress wasn't registered correctly Is it possible to modify the email for these contact, and out the contact from the hard bounce list to reactivate in a campaign list If it's possible how can do it, I haven't find the solution Thank you to help me Philippe
Custom Fields
I need to be able to add a new custom field to be able to segment my customer list for an upcoming campaign. When I tried to create the custom field it said I had reached the limit and couldn't create any more. I deleted an existing custom field and tried to create the custom field I need but it still says I've reached my limit. How many custom field am I allowed and why won't it just let me delete on and create a new one? This is starting to restrict my ability to produce targeted campaigns as I
Remove contacts
Hello, We would like to import new contacts to create an email campaign, not to reach the maximum of 2500 contacts, we try to remove our old buddy lists, but this message: You are not allowed to remove more contacts because you've already exceeded the maximum limit of deleting contacts for this organization. For further information, please contact our helpdesk to support@zohocampaigns.com. How can we remove our listings? Thank you for your help
How to add emails from leads on CRM and social media icons onto campaign template
Hello Trying to send out a campaign and would like to find out how to do both above mentioned tasks in one campaign. I will be using a custom template. Thanks
how to filter sent campaign by author
hi, how can i filter sent campaigns by author and also, can i select multiple campaigns so i can delete them? thank you.
deleted email exclude
I am getting this problem, i can not sending email of my contact´s list, show the alert with message "my email is exclude", Thanks!
How do I send a mass email in Zoho?
I am trying to use a Word.doc as a template and send it out to my prospects regarding a show that is coming up very soon. I do not want it to be an attachment. I want it as the body of the email. Thanks Dave K
Update of CRM views when synching
We have a CRM view called "Prospects" that synchronizes to Campaigns. When a Prospect makes a purchase, we update a field to "Contracted" and this contact then disappears from the CRM Prospects view. However, he does not disappear from the Prospects list in Campaigns and he continue to get sales e-mails, even though he is already a customer. How we do we remove a subscriber who is no longer a member of a CRM view automatically?
Is it possible to import a new variable data field into an existing database
The Mass Update function only seems to allow us to import a single piece of static data to an existing database so is there some way of being able to append other data to an existing database? I have a customer who wants to send me an individual coupon code generated by them to add as a custom merge field for every record on our database. Is it possible to add this somehow please?
In regards to Free plan
Please clarify difference between Subscribers and Number of emails, as per free plan I can send 12000 emails / month, but the limit is showing only 2000.
Tell a friend - Sign up form
Hi there, I've realized that the sign-up link in the email that people receive from the "Tell a friend" feature is not working. It links to this error message: Problem in optin! The list to which this sign up form is integrated has been made inaccessible. Please contact the website administrator. But my list are open to opt-in (see attachments). Can you help please? Thanks, Lucie
How do I create a report to determine which subscribers never open their mails?
I want to run a report that shows me how many campaigns a subscriber has received, how many of the campaigns they opened and how many remained unopen. I want to clean up the list (it's a blog) and delete people who have subscribed but never open them. How do I do this?
Please delete user
Please delete user cavila@schafferresults.com so we can add an additional user to our Campaigns account. Thank you. David Schaffer
Zoho Spam Test (75% Pass) - Zoho Errors need to be fixed
Zoho Team... I've ran a few online spam tests that receive emails sent from zoho campaigns. Everything that I can control within my emails is passing their tests, however items I cannot control... I cannot fix, as they are zoho items. Here are a few items that I need zoho to fix immediately... Issue One: (Negative Spam Rating -5%) Zoho Image without ALT description is dropping my score by 5%... Zoho please add an alt option to this image... <img src="http://zc1.maillist-manage.com/open/od11287eca441f1a_rd1680d47e4b246c5.gif"
E-mail send for review for too long !
Hello, As usual, I created an e-mail and send it for review Unfortunately, the e-mail hasen't been approved because of the e-mail answer (that was "echy.noreply@gmail.com). Usually it works. So my campaign can be approuved, I created another e-mail : "echy.serviceclient@gmail.com" , i send my campaign for review but it is still not approuved ! It's been 3 days now and I cannot delay my campaign anymore. I am sure you will understand that i need to use these addresses (echynoreply/echyservice client)
How to create only contact form for a wp web site ?
HI, I am making my wp website and i like to have a contact form as html code to insert in thrive leads plugin . Dont really interested by emailing or crm, by the moment, but in futur why not ! Thanks to help for making a only a contact form with live notification info to replay fastly to them .
How can I send an email campaign to multiple addresses for the same lead?
Hello, I am looking to send an email campaign out to all of my leads. My leads all have an email field, however, some have two or more emails associated with them. For example: Jon Smith Jsmith@gmail.com jon@aol.com jon@yahoo.com Is there a way to send a campaign to multiple addresses for the same lead?
Usable to add user to my Zoho Campaigns
Hi, I'm trying to add manuela[at]densitymedia[dot]com to my organization Zoho Campaign account but I'm getting this error: "This user is a member of another organization of Zoho Campaigns. So you cannot add this user to your organization." Can you please help me? Kindest regard, Gabriele
Email topic preferences
I have two fields in my subscriber list - one for email type (e.g., promotions, events, newsletter) and one for topics (e.g., millennials, multicultural, Hispanic/Latino). These fields help me segment our emails, so that people are only getting what they care about. I would like to give subscribers the ability to update their own information. So I have 2 questions. 1) Can I sync these fields BACK to CRM? 2) How can I direct people to their preference page? Thank you!
Getting additional info after subscription confirmation
I would like to customize the sign-up thank you page, so that subscribers have the option of selecting additional email preferences. Ideally, I would like the workflow to be: 1) Simple sign up on website (first name, last name, company, email) 2) Confirmation email with confirmation link 3) Thank you page - Thank you for confirming your subscription! To help us serve you better, please indicate what types of emails and topic areas you are most interested in. If you don't select anything, you will
SliderRevolution is not working.
Recently, I was developing my site(using wordpress) and I realized that when I embed the code of signup form the sliderrevolution plugin crushed. I was wondering if there is a way to resolve this issue. Thank you
Push information to CRM
How long is the delay before push information ends up in Zoho CRM from a Zoho Campaign? I sent a Zoho Campaign about an hour ago, the campaign says there were opens and clicks, but no leads are being generated.
Share sent email to 1 person
Hello, new to Zoho Campaigns transferring from MailChimp. I would like to be able to send the email used in a campaign to one person. What would be the best way to go about it? Where can I find an online archive of our campaign emails? In MailChimp we could access the final sent email (complete with URL to view it online) but I seem unable to locate a similar feature in Campaigns.
Forced to Leave Zoho Campaigns for MailChimp, Constant Contact or another solution...
After much research and years of struggle, with no dedicated support from Zoho to fix this problem, I am proposing today to my boss that we leave Zoho Campaigns. Here is my the letter to my boss... Dear Mr. XXX, I believe we need to explore a new solution for our email marketing, as Zoho Campaigns does not seem to align with our objectives. We've struggled over the years and I think it would be wise for us to explore a new solution. We have tested the following: - HTML vs. Text Base Emails (sent
Using Import graphics for email content
I have found it is easier for me to create the email in a graphics program, snip it and import it as a picture for the content. But I have been notified that Outlook users say the body of the email is blank. Is there a setting that I am missing or do I need to change my method of creation? (I really don't want to)
exporting opens
How do I export the opens email list fora campaign. The old version did this by simply clicking export. The new version does not seem to to work I have been clicking export all day with no export. This is a critical function for my organization without which Zoho campaigns is worthless. Thanks Paul
Firing email when a field changes in CRM
Hi guys I'm new to zoho campaings, so maybe that's an obvious question for many of you. So I need to send triggered emails or even series, which start when a field (let's say, lead status field in CRM) changes or is set to a particular value. Then I need to somehow return user activity in email back to CRM. If he/she presses the button in email, I'd like to know that and act on that in CRM Can you please offer any help here
Custom Merge Tags
Hello, We are using Zoho to send a confirmation email for a membership. We set up a merge tag that includes the date of enrollment, but would also like to include the expiration date. Our membership is for one full year. Right now, we are only capturing the customer's initial enrollment date. Is there a way to set a merge tag to display the enrollment date and then the enrollment date + 365 days? For example: "during your policy period from $[UD:ENROLL]$ through $[UD:ENROLL + 365 days]$" Thanks!
Formatting and slow
Creating campaigns are difficult. I'm fairly computer literate but some of the way Zoho Campaigns formatting works is painful. Images fail to upload or are very slow. To top it off, syncing the contacts is a pain as well as temperamental links to create Segments. At this rate I'm afraid we might need to migrate back to Mailchimp.
Create New Sign-up Form
Hello, How can I create new sign-up form or edit exiting default form? I can not even find where to take exiting form html code or anything. I want to add subscribers from my Website. How can I do that? Thanks!
Does Zoho Campaigns provide any image or file hosting?
Does Zoho Campaigns provide any image or file hosting? If so, how much?
Uploading Microsoft Publisher Document to campaign
I created a Microsoft Publisher document that I wanted to upload to an email campaign. I saved it as a htm, html file, but most of the content was lost. Is it possible to upload this document to zoho campaign while still keeping the same format? I tried to create the same document using one of the basic templates, but it is not allowing for all the images and content I would like.
ReSend Email to Unopened
Hello How can i resend an email to the contacts who didn't the first email I sent them. Thanks,
CRM contacts won't synch at all with Campaigns
I have been using Zoho for 2 years and am not a newbie to this process. I grabbed the key from CRM and added it to Campaigns. I have 2 syncs I need to perform. I initially set them several minutes ahead as weekly. Nothing happened. Then I reset them several minutes ahead as one time. Nothing happened. Then again. Nothing happened. And again...you get the idea. Meanwhile I have an urgent email that needs to go out and people are screaming at me. Ready to move to another tool unless someone
Invalid pattern Issue with Valid Emails
Dear All I am using Zoho campaign account from last one year. I have tried to import my three different lists into my account. Only 32 contacts from my 2300 contacts added while all other were tagged with invalid pattern. This situation is frustrating for me and I need to add my valid contacts. If in your language these are still invalid then kindly point out how to clean the same. However, I have cleaned the same as per your given instructions. Kindly reply as early as possible. Regards Dave Goodman
Syncing CRM with Campaign
Hi, sometimes when i sync leads from CRM to campaigns not all the leads will sync. Today I had filtered over 2000 leads but only about 600 were synced for my campaign. Why is this?
"Criteria"
I have been trying to set up synchronisation between my Zoho Campaigns service and my Zoho CRM service. I have been following instructions found here: https://www.zoho.com/campaigns/help/contacts/sync-with-zoho-crm.html#sync-contacts-from-accounts-module I want to "Sync Contacts from Accounts Module." According to the help page, I should have access to a Criteria option after selecting the Contacts module from the drop-down. There is no Criteria option that appears. At all. Please help!
Table borders removed in Zoho Campaigns Editor
When will the editor be updated to remove borders around tables? I saw a post over a year ago asking and it appears this is still not a working feature. Thanks!
Test emails do not show up
Hi, I've made a new campaign today and trying to send a test email to myself as I did numerous times before. But test emails do not show up. I have checked spam folder. I send from ed@arl-shipping.com to ed@arl-consulting.com. Evgeny Drokov
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