Accounts module is now supported on the Zoho Desk Android app (v2.4.16)
Dear All, Hope you all are doing good. I'm glad to inform you that in the latest version of the Zoho Desk Android app (v 2.4.16) we have brought in support for the Accounts module. To access the same, please update the app to the latest version from the
Electronically Protected Health Information (ePHI label) is now supported within the Desk app (Android and iOS)
Hello All, In the latest versions of the Zoho Desk mobile app (Android Desk app- v2.4.13, iOS Desk app - v2.5.4) users can now mark a field related to medical records as ePHI (Electronically Protected Health Information). ePHI fields generally have data
Widgets and Tags are now supported in the Desk Android app
Hello All, In the latest version of the Desk Android app (v2.4.12), we have brought in support for widgets wherein a quick overview of your ticket stats can be viewed (for eg: Number of Open, On hold, Overdue and Unassigned tickets). Upon clicking on
Archived view is now enhanced within the Desk iOS app
Hello All, In the latest version of the Desk iOS app (v2.5.2), we have enhanced the Archived section on the app. 1) Archived label will now be added in ticket details page to indicate that the ticket is in archived view. Please refer to the screenshot
Ticket templates are now supported in Zoho Desk Android app
Hello All, Here is an update to all agents who would like to simplify their tasks by quickly inserting ticket templates while creating a new ticket. This is now supported in latest version of Zoho Desk Android (v2.4.11.1). You can update to the latest
Zoho Desk app is now made even better with iOS 14 experience!
Hello All, As Apple has unveiled iOS14, we have brought in support for some notable features which will help you in providing a better customer experience. Below are the features that are covered in the latest version of the app (v2.5.1): Widgets: Widgets are customizable extensions that can be added to your home screen that keeps you updated on important activities and information. Agents can now keep an eye on the metrics they care about, without having to open the app every time. The
Custom fonts are now supported in Zoho Desk iOS mobile app!
Hello All, Here is an update to the users who would like to personalize the Zoho Desk app with some custom fonts. In the latest version of the Zoho Desk iOS app (v2.4.14), we have brought in support for Custom fonts of your choice for the users who are running the app on iOS 13 and above. You can customize the font in the app by following the steps mentioned below: Go to the Zoho Desk app. Settings. Select 'Fonts'. Select the desired font from the default font list or Custom font list.
'Sign in with Apple' is now supported in Zoho Desk iOS mobile app
Dear users, In the latest version (v2.4.10) of the Zoho Desk iOS app, we have brought in support for an additional mode of gaining access to the Desk app. You can now sign in to the app using Apple ID by clicking on 'Sign in with Apple' option. It is now easier than ever to manage your tickets on the move. You can update the app directly from the App Store or using the link given below: https://apps.apple.com/us/app/zoho-desk/id692742510 I have attached a GIF below for your reference: If
Timeline feature is now available in the Zoho Desk Android app!
Knowing the history of the tickets raised by the customers is one of the best practices of Customer Service. Timeline is one such feature that helps the agents to get a complete list of the tickets sent by your customers. We have now brought in support for 'Timeline' feature in the latest version (v.2.4.7.1) of the Zoho Desk Android app. You can access this feature by going on to a ticket > click the more option (hamburger icon) > Timeline. You can update the app directly from the Play Store
Layout rules is now supported in Zoho Desk mobile app
Hello Everyone! This is to all those who were looking for clutter free layout in the Zoho Desk mobile app. I am glad to announce that we have brought in support for the 'Layout Rules' feature in the mobile app now. You can create layout rules from the desktop site (desk.zoho.com) and the same will be reflected in the mobile app. To create a layout rule: 1. Go to desktop site (desk.zoho.com). 2. Click the Setup icon at the top bar. 3. Click 'Layouts and Fields' under 'Customization'. 4. Click the
Introducing 'Dark Theme' in the Zoho Desk Android App!
Hello All! We wish you all a Happy New Year :)! This New Year, we have given a new look to our Zoho Desk App icon to give it an all new and refreshing look. Also, we are delighted to let you know that we have brought in support for 'Dark theme' feature in the Zoho Desk Android app. You can now experience enhanced readability, save battery life and run through your tickets with ease. In the latest version of the Zoho Desk app, you can enable the Dark theme from the on-boarding screen i.e.,if
Create Ticket with Subcategory error
Hi Team, We are facing internal server error while create ticket (Programmatically Adding Ticket) with subcategory. Kindly find the code snippet in below, DeskNewTicketData ticketData = new DeskNewTicketData(); ticketData.setEmail(emailEditText.getText().toString()); ticketData.setContactName(fullNameEditText.getText().toString()); ticketData.setDepartmentId(deptID); ticketData.setCategory(feedbackTypeTextView.getText().toString()); ticketData.setSubCategory(feedbackCategoryTextView.getText().toString());
Customer service made simple with Zoho Desk, now with iOS 13 experience
Hello All, This year like all the others had the internet buzzing as Apple announced the release of iOS 13, the latest update for iPhones. We are celebrating this release too because with iOS 13, we can enable agents to make the most out of their day helping customers using the Zoho Desk mobile app. Here’s what we have in store for you with this update: Dark Mode: iOS 13 has released the Dark mode feature for the device, and we're right on the money as well. Dark mode provides better legibility
Radar vs Desk - mobiles apps comparison
Hi. Could someone tell me whether there are any differences between those two apps in terms on features and functionality? I am aware that Radar is designed for managers and it has totally different UI but are any functionalities missing in Radar comparing to Desk app?
Zoho Desk mobile app - time entry
What are Zoho's plans to add time entry feature to the mobile app for Android? It seems silly that our on-site engineers can do as much as they can through the mobile app when working on-site, except enter their time. Having them put notes with their time in the ticket comments is cumbersome and only creates additional work for someone else, and also opens the door for process failures. I have been told in the past that "this feature is coming", but so far, no go.