why when person send me reply i got email as a new message ?
How to send weekly email... ideas.
Looking for thoughts on which direction I should head with this. I would like to send an email every Monday morning to potentials that meet certain criteria. What is the best way to achieve this? Write a custom function? Is there something already set up that will do this? Thanks.
Sendgrid equivalent in Zoho
Does the Zoho Suite have a product that's equivalent to Sendgrid/Mailgun that will enable me to send transactional emails and manage IP reputation at the same time? I saw that there is no API send a pre-formatted and templatized email from my python backend through the CRM system. Any suggestions would be appreciated.
Which level of Mail is included with Zoho One?
Which level of Mail is included with Zoho One?
Activities type events and calls marked like closed on the lead and deal, still to appear on Activities Tap on top
in the tap of activities show all events and calls past, why? I marked all of them like activities closed but still appear in Tap Activities on top. Can you help me?
Difference between integrating gmail into CRM and using Mail Module
We would like to use Mail Application eventually however having trouble getting more than one user recognised by one phone number. In the meantime I thought we could use the Gmail integrations into the CRM and when the first issue is resolved install mail application and continue on. Howver we have had a mess of an introduction re Books versus CRM invoices so I am cautious in regards to whether adding the Gmail/Integration will be a backward step and I should wait till the first issue is resolved.
Transaction based approach to inter-system communication / integrations
Namaskaram. At CubeYogi, we have been helping more than 100 businesses with their digital transformation journey. In our last close to 8 years of experience with Zoho, one key limitation we notice especially more and more in the recent times is that business scenarios demand a transaction based approach to their use cases. To explain this, let me consider a business use case : For example, when an Estimate is created in Books, the business needs are such that two corresponding Opportunities have
Work locations: make them work for you
Organizations are usually composed of smaller units, working in tandem with each other. Consider a small, family-owned cafe: it might be composed of a kitchen, a dining area, and a cash register. Now consider a multinational manufacturing conglomerate; it might be composed of a corporate headquarters, several factories, and multiple sales outlets. Most organizations, no matter how big or small, operate from multiple work locations. For this reason, Zoho One now gives you the ability to digitally
More room for messages
Hello, I get an approval request. But it's quite difficult to know which application is involved. I'm glad my colleague has a rather short name. I guess there is some improvement in this panel :)
Centralized holiday list accross all Zoho apps
Is there a way to sync all holidays set on different zoho apps?
Does Zoho have any tools that can be used to create a decision tree?
We are creating a decision tree script for our support agents to follow when handling incoming support. Does Zoho have anything where we could configure this and make it easy to follow and click through? I tried Zoho Creator, but I can't get it to work as I would want. My next though is Zoho Wiki where we could create links between pages to create the decisions linking to other pages of info. Anything else I'm missing?
I cant cancel my Zoho One account
We have a Zoho CRM and Zoho campaign in a Zoho One account We want to pay the Zoho One license for one user, but in the process the system says we have 2 users We have 2 options: -Pay 2 licenses (we dont want) -Cancel the Zoho One account and manage Zoho CRM independently (error) Its not possible to close the account. Try it again later. All day this error. Please solution or suggestion
Zoho services unavailable
Hi! We faced some problems several minutes ago and we couldn't access ony of the apps. Rght now, it seems to be okay but could you tell us what was going on?
Zoho - A service that will cost you business! (What the hell is wrong with Zoho customer care)
This is hopefully the only way to make you people fix a problem, hence the subject line. Upon your customer care's advice I deactivated all the employees in my organization for plan changes and we are since awaiting further instructions from your customer care. Its been almost 8 hours since our office is on complete shutdown due to Zoho and there is no fix from Zoho. Abruptly for absolutely no reason provided I was transferred to the customer service in China who seem to be working for a different
One Launcher - The application superhighway
As businesses start using more and more applications, it gets harder for employees to track, adopt, and use them all. According to a recent survey by Pegasystems, an average employee switches applications over 1,100 times a day, toggling between as many as 35 applications. That means 35 different bookmarks, tabs, websites, and sign-in pages. This is a relevant concern for Zoho One users, as you're already just a few clicks away from activating an enterprise-ready solution for any requirement. In
Using Zoho CRM blueprint through a Portal
Hi, I would like to know if it would be possible for a portal user to use the blueprint transitions that I have created? My business idea is to let our partners manager their Contacts and Deals and lead them through the Blueprint sales process that has been defined. It would be like having users but without the complication associated with actually adding them as Zoho users. Thanks!
How to add a ZOHO app
How to add a ZOHO app : You can add a ZOHO app with in your apps. So first of all you need to Sign in to the ZOHO One Admin Panel. After that follow below steps...
Automated Email Workflow based on no responses
I posted this to Zoho One community but thought I'd try my hand here to get some help for this novice user :) I’m trying to see if/how the following scenario is possible in ZCRM. We manually send an email proposal from the opportunity/deals module. We want to send series of follow up emails workflow if no response. IF we get a response (simple reply back to the email) at any point though, I'd like to automatically stop the workflow. I’m curious how others have set this up. Thanks for your insight!
Chat Support
Does Zoho One team plan to provide chat support for it's customers? This would be a great support tool so If I am unable to call and It's urgent I can still reach an agent
Voting for Enhancements
Hello I thought there was an area to ask for Product Enhancements that could be voted for, does this exist or have I imagined it? Thanks
Setting price margins within Quotes
My organisation is looking at ways of bringing their quoting to Zoho. We currently buy a range of products from a range of vendors. We then apply a margin as a percentage to all products (barring labour), which varies quote-by-quote depending on whether the project is commercial, domestic etc. etc. In moving this to Zoho, I've populated the product module with the prices we buy items at, and set up the quotes module. However, I can't seem to find a method to apply a percentage margin to certain products
Understanding CRM functionality
Is there any way to get 1 on 1 coaching to dive deep into crm and other zoho one apps? I have been using zoho one for asbout a year and altough i am proficient at it i feel i still need help. Youtube explainer videos are not too good.
Menu Management Screen Blank in Admin Panel
I am the owner of our Zoho One instance and created a new Tab to organise all the businesses applications, however when I go to the admin portal and then click on Applications/Manage Tabs nothing appears, see below: This stops me being able to edit or remove any existing applications, tabs, etc
Come be a part of the Zoho One Community in USA!
Hello USA! The core Zoho One team is super excited to meet you across six cities in USA. This is an opportunity for you to meet the engineering team behind Zoho One, get your questions answered, and connect with fellow business experts. We will discuss some of the new and upcoming features of Zoho One. We will talk about the integrations in and around CRM, and also explore the Marketing Suite of applications. Meeting our customers in person has always been the biggest learning experience for us.
Campaigns in Email Signature
Hello, We are using email signature management solution to use the email channel in order to communicate around our events, content, webinars etc. More than that, it's also a solution for use to "control" our salesrep signature and have a consistent visual. Today, it's really hard to manage that in Zoho, as admins. It would be very cool that you integrate with solutions like Xink or provide lookalike features so we can centrally manage signatures that go with email sent from the CRM by CRM users.
Zoho Training Webinars in Sydney, NSW Business Hours
It would be really helpful to have Zoho training webinars on the Zoho applications during business hours for the Sydney, NSW timezone. Every webinar I want to attend is during the night. Even if the webinars are not live. We just need access during our business hours.
5 ways to secure your Zoho One organization
In observance of National Cyber Security Awareness Month, we'll discuss all the ways you can protect your Zoho One organization in this article. 1. Monitoring incidents The first step in securing your organization is monitoring and identifying your weaknesses and vulnerabilities. Zoho One's new Dashboard is a handy tool that identifies threats faced by your organization. The Sign-in Details graph lets you assess the sign-in attempts of all users, the location and time of the attempt, and even the
CRM Functionality
Has the ability to hide and display sections in Zoho CRM been added. Thanks Bob
Zoho One / Assist
Hi, What is the maximum limit on Zoho One subscription for Zoho Assist? We were planning to move our services from Teamviewer being we have a Zoho One account, which includes assist. Is there a maximum limit on unattended? Thanks Dave
Email initiated campaigns business use case
Campaign support team or consultants below is a real business case that we are struggling to resolve. This is a great opportunity to interact and automate the capture of information for the customer and disseminate/automate data propagation throughout our organization. In this specific business use case we seek to Learn product attributes that are not resonating with the customers or discern logistical/distribution issues where our 3PL provider is not meeting their SLA. In any event there are
Taxable - Non Taxable Items
I'm having trouble using the Taxable non taxable feature. Mainly because in the US Tax is set by region, not by product. The way im trying to add Tax is by using the the Tax field in the Sub Total Section. I do this because the Tax should be applied to all products in the sales order, except the non- taxable items. What I'm finding is that I'm supposed to add the tax individually to each product, (which the system is actually not allowing me to do saying "There is no Tax Associated with this
How to invite to users for ZOHO One account
How to invite to users for ZOHO One account : First of all , You need to sign in to the ZOHO One Admin Panel. After that follow following below steps to invite single OR multiple users in your Admin Portal.
Display data from multiple modules
Hi, I’m new to Zoho and I’m struggling with a concept. I’m trying to create a screen that consolidates info from multiple modules together. I’m hoping to be able have a single work screen for my leads. the challenge I’m struggling with is that I can only have 5 lookup fields in a module. I would need a lot more than 5 to be able to get everything to display in a module. The screen that I want to build would allow me to see the important data and open the corresponding module to add/modify additional
Unable to process your request
When I try to add fields to Analytics integration with Zoho CRM, I get this error. Our organization id is org20060445563
Contract / CRM Parent Company
Hi, When we create accounts with multiple addresses one being a parent, Is it possible for the parent to have a contract within the desk and all the child records honor that contract? We have some customers with around 20 locations, but the contract is with the parent. Otherwise we are managing multiple contracts per same customer location and becomes difficult. Thanks Dave
Use a function to access the Contacts "Account Name" field from a Webhook?
We are trying to sync contact and account records with an external system. Unfortunately, I discovered the contact record lookup field 'Account Name' which associates the contact to an account is not one of the available fields in webhooks. I'm not sure why, but I know it has to do with it being a lookup field. It contains a value when set so I'm not sure why you can't access that fields value!? So what are the workarounds? Being new to Zoho and the functions and API capabilities I feel a bit
Quote Templates
Our company has been using Quote and Invoicing templates for years and we need to import the HTML code to create templates with the same look and feel to which our customers are accustomed. We have tried the templates supplied with Zoho but our customers are complaining as its confuing for their staff. How can I import HTML code to create our own templates.
How create new organization tab in ZOHO One
How create new organization tab in ZOHO One : It is used to organize all apps in convenient way for users and it help you to keep your apps organized, identify and pick apps easily. And apps placed in Organization Tabs will be visible to all users who have access to it. Follow below steps to create Organization Tabs... First, You need to login in ZOHO One account/portal and after that please follow below screenshots steps.
How create new Personal Tabs in ZOHO One
How create new Personal Tabs in ZOHO One : It help users organize apps based on their own preference and convenience. Follow below steps to create Personal Tabs... First, You need to login in ZOHO One account/portal and after that please follow below screenshots steps.
KPI's
hello, 1.- in which Zoho application can you enter and measure the different KPIs, get reports and others? 2.- there is some application of zoho where the processes can be mapped?
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